Job Description
Job Description
Job Title: Field Service Technician II
Location: Walpole MA 02032
Duration: 3 months Contract to hire
Shift timings: M -F 9 am to 6 pm one week, then 2 pm to 11 pm the next. It depends on when the client work needs to be done.
Pay rate: $24.00/hr on w2 without benefits.
Key Responsibilities:
• Technical Support & Troubleshooting
o Resolve hardware, software, and connectivity issues
o Provide on-site support for staff
• Installation & Maintenance
o HW and SW install and configuration experience
o Perform quarterly preventative maintenance (some after-hours required)
• Networking & Cable Management
o Terminate, test, and replace network cables (Cat5/Cat6/Cat7)
o Organize and manage cable layouts for optimal performance
• Training & Documentation
o Train staff on new systems
o Maintain accurate records of support requests and configurations
• Asset & Inventory Management
o Track hardware, software licenses, and inventory levels
o Assist with rollout and upgrade projects
• Security & Infrastructure
o Maintain secure and efficient network infrastructure
o Support online ordering and delivery platforms
Qualifications:
• Technical Skills
o Strong knowledge of computer hardware, software, networking, and cable installation
Break fix experience with laptops, desktops, printers, servers.
Smart hands network experience, rack n stack, cable management
• Certifications
o CompTIA A+ and Network+ preferred (or 5+ years of relevant experience)
• Physical Requirements
o Able to lift up to 50 lbs and use a ladder (up to 10 ft reach)
o General contractor skills (drill usage, etc.). Light contractor work such as drilling through and mounting hardware into walls and countertops may be required.
• Other Requirements
o Excellent customer service and communication skills
o Strong problem-solving and organizational skills
o Professional appearance and demeanor
o Reliable transportation and valid driver’s license
o Must complete client specific training and pass certification exam