Retail Banking Specialist I

Job Description

Job Description

Join the BankGloucester Team - Where Your Career and Community Thrive!

At BankGloucester, we have been passionately serving our local community since 1887. Throughout our 130+ year history, our commitment to personalized banking, community service, and our incredible customers have solidified our place as a trusted financial institution in the North Shore. With branches in Gloucester, Essex, and Ipswich, as well as our suite of innovative banking tools, we pride ourselves on keeping customers and employees satisfied. If being part of a team that values excellence, financial security, community, and your personal and professional growth sounds exciting to you, don’t hesitate - apply today and elevate your career!

Retail Banking Specialist I - The Retail Banking Specialist is a cross-functional position responsible for frontline transaction activities such as cashing checks, taking in deposits, and making withdrawals, as well as customer service, once trained. Willingness to thoroughly understand our policies, procedures, and products and services is paramount and is vital to the success of the Bank. The impression that the Retail Banking Specialist makes with our customers is critical for developing and maintaining positive relationships with our customers and our community.

Department: Retail

Reports to: Head Teller, Assistant Manager, Branch Manager

Supervises: None

Job Requirements:

• High school diploma or equivalent.
• A minimum of six months’ experience in a service-related field.
• Basic computer skills and the ability to operate standard office equipment.
• Successful completion of in-house training and a 90-day probation period.
• Good interpersonal, communication, and problem-solving skills.
• At a minimum works one evening a week and every other Saturday.

Specific Job Functions:

1. Greet customers with a smile, use their name, and thank them for banking with BankGloucester.
2. Adhere to the Bank’s security procedures and follows all Bank policies.
3. Process a variety of customer transactions, including but not limited to, deposits, withdrawals, check cashing, issuing of bank checks, money orders, processing mortgage and loan payments, processing night deposit, and ATM balancing transactions.
4. Perform basic customer service transactions:
   1. Printing/hot card debit cards.
   2. Travel notifications.
   3. Printing statements and copies of checks.
   4. Address change requests.
   5. Answers general customer questions, as well as problem solving customer issues.
   6. Basic knowledge on consumer products and services.
5. Determine customer needs by suggesting appropriate products or referring to the appropriate area, such as Lending or Hayden Wealth Management.
6. Maintain a clean, organized, and secure area, and always aware of customer privacy.
7. Complete CTR’s in accordance with the Bank Secrecy Act and report any suspicious or unusual activity to the supervisor.
8. End of day processing.
9. Complete BVS Compliance training quarterly.
10. Any other duties assigned.

BVS CERTIFICATES:

Teller I

Teller II

Teller III

Completion of the above certificates creates the opportunity for employees to become a Retail Banking Specialist II, when appropriate.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

BankGloucester is proud to be an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

At BankGloucester, we align diversity & inclusion to four pillars – our employees, the communities we serve, our customers and our vendors.