Job Description
Job Description
Membership Advisor / Front Desk Coordinator
The Gym Milford – Milford, MA
About Us
The Gym Milford is a locally owned and operated fitness facility dedicated to helping our members stay consistent and achieve their health and fitness goals. We offer a full group fitness schedule, including Les Mills formats, along with personal training and advanced tools like our STYKU body scanner to track progress.
We pride ourselves on creating a fun, supportive, and fast-paced environment where both members and team members can grow.
Position Overview
We are seeking an energetic, motivated, and customer-focused Membership Advisor / Front Desk Coordinator to join our team. This role is a blend of sales, customer service, and operations—perfect for someone who thrives in a dynamic environment and enjoys building relationships.
You will play a key role in driving membership growth, delivering exceptional member experiences, and supporting daily club operations. This is an excellent opportunity to develop sales, leadership, and business skills while making a direct impact on our success.
Key Responsibilities
Sales & Membership Growth
- Generate new memberships through outreach, promotions, and community engagement
- Conduct gym tours and deliver personalized sales presentations
- Follow up consistently with all leads and prospects
- Manage the full sales cycle from initial contact to closing and onboarding
- Develop and maintain referral programs and community lead boxes
Customer Experience & Front Desk Operations
- Provide outstanding customer service to members and guests
- Handle phone inquiries, check-ins, and all front desk operations
- Build strong relationships through consistent follow-up and communication
- Maintain a welcoming, energetic, and professional environment
Administrative & Systems
- Accurately track leads, sales, and member interactions using CRM systems
- Maintain knowledge of club offerings, policies, and promotions
- Ensure all records and sales processes are up to date and compliant
Team & Club Contribution
- Collaborate with management and team members to achieve sales goals
- Assist in marketing initiatives and in-club promotions
- Enforce company policies and support overall gym operations
- Continuously develop personal sales and communication skills
Qualifications
- Strong sales mindset with a drive to meet and exceed goals
- Excellent communication and customer service skills
- Comfortable with outreach, cold calling, and lead generation
- Ability to learn and utilize CRM and data systems
- Proficiency in Microsoft Office (or similar tools)
- Flexible schedule, including evenings and weekends
- CPR/AED certification (or willingness to obtain)
Preferred Experience
- Experience in sales (fitness, retail etc.)
- Proven ability to generate leads and close deals
- Familiarity with CRM systems
- Background in customer-facing roles
Why Join The Gym Milford?
- Locally owned business with a strong community focus
- Opportunity for growth and advancement
- Ongoing training and mentorship
- Fun, fast-paced, and supportive team environment
- Make a real impact on members’ lives every day
- Competitive hourly pay plus commission opportunities and performance based bonuses for achieving sales goals
If you are passionate about fitness, sales, and helping others succeed, we’d love to meet you!
\nCompany Description
Locally owned an operated, The Gym offers a great atmosphere where you work with a flexible schedule. At The GYM you will find the latest strength training and cardio equipment, plus group exercise classes that include BodyPump, Pilates, yoga, group cycling, mixed martial arts and muscle endurance training! We combine the most diverse amenities with world-class personal training to deliver unrivaled fitness options and weight loss programs.
Company Description
Locally owned an operated, The Gym offers a great atmosphere where you work with a flexible schedule. At The GYM you will find the latest strength training and cardio equipment, plus group exercise classes that include BodyPump, Pilates, yoga, group cycling, mixed martial arts and muscle endurance training! We combine the most diverse amenities with world-class personal training to deliver unrivaled fitness options and weight loss programs.