PATIENT ACCESS REPRESENTATIVE

Job Description

Job Description

JOB SUMMARY: Patient Access Represent will provide support to the practice including but not limited to answering phones, greeting and checking in/out patients, scheduling appointments, etc..

ESSENTIAL FUNCTIONS:

1. Greet patients and visitors with a warm and professional demeanor, check them in for appointments and ensure all necessary paperwork is completed accurately
2. Verify patient insurance information, update patient demographics in eCW and collect co-pays or other payments as required
3. Schedule, reschedule and cancel patient appointments efficiently, utilizing our electronic scheduling system. Confirm appointments as needed
4. Answer and direct phones calls promptly and courteously, take messages accurately and route calls to the appropriate personnel.
5. Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA
6. Coordinate with other providers or facilities for additional treatment or procedures as needed
7. Serve as a liaison between patients, medical staff and other departments, relaying information clearly and accurately
8. Address patient inquires and concerns in a professional and helpful manner, escalating issues to the appropriate personnel as needed
9. Maintain a clean, organized and welcoming reception area
10. Perform various administrative duties including faxing, photocopying, scanning, process mail and data entry as needed
11. Collect patient payments, issue receipts and reconcile daily transactions
12. Assist with other clerical and administrative tasks as assigned

KNOWLEDGE AND EXPERIENCE: (Minimum education, experience, technical and communication skill levels, and licenses/certificates normally required to perform the duties of this position.)

1. High School diploma or equivalent required. Associate’s degree preferred
2. Minimum one (1) year of experience working in a front office or customer service role, preferably in a medical setting
3. Experience with electronic health records (EHR) systems and medical scheduling software preferred
4. Excellent communication (verbal and written) and interpersonal skills
5. Strong organizational and time management skills with the ability to multitask and prioritize
6. Detail oriented with a high degree of accuracy
7. Ability to maintain confidentiality and handle sensitive information with discretion
8. Proficient in basic computer applications (Microsoft Office Suite)
9. Ability to remain calm and professional in a fast paced environment
10. Strong problem solving skills and a customer focused attitude