Job Description
Job Description
Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Job Title: Desktop Technician II
Shift: M-F 1st Shift 8am-5pm (1 hour lunch)
Job Summary:
- Provide software, hardware, and network support to internal users.
- Responsibilities include troubleshooting technical issues, assisting with software installations and configurations, as well as participating in documenting processes related to the IT Department.
- Mid-level role responsible for more complex troubleshooting, system configuration, and supporting IT infrastructure components with moderate independence.
Essential Functions:
- Install, configure, and support hardware, software, and specialized applications.
- Perform advanced troubleshooting of desktops, laptops, printers, and network connectivity issues.
- Manage user accounts, permissions, and group policies in Active Directory.
- Contribute to process documentation and help refine IT procedures.
- Assist in generating and analyzing IT metrics and dashboards.
- Provide guidance to Level 1 technicians and help with escalations.
- Participate in small IT projects (deployments, upgrades, rollouts).
- Other duties as assigned.
Required Skills:
- Strong troubleshooting skills across hardware, software, and network components.
- Proficiency with Windows OS and Office 365 administration.
- Working knowledge of Active Directory (OU management, group membership, basic GPO understanding).
- Ability to work independently on moderately complex issues.
- 3+ Years Experience
- Medium work including moving objects up to 50lbs. 30 lbs. individually, anything heavier than that is a supported lift.
Desired Skills:
- Hands-on experience with databases, servers, or network equipment.
- Familiarity with imaging tools, ticketing systems, and remote support tools.