Job Description
Job Description
We are seeking a detail-oriented and dependable professional to support overnight operations and help ensure a smooth, welcoming experience for guests. This role is ideal for someone who enjoys working independently, has strong attention to detail, and can balance guest service with administrative and accounting responsibilities.
Responsibilities
- Welcome and assist guests during overnight hours with professionalism and courtesy.
- Handle guest check-ins, check-outs, reservations, and special requests as needed.
- Perform end-of-day accounting tasks, including balancing folios, verifying charges, and preparing daily reports.
- Reconcile transactions and ensure accuracy across front desk and financial records.
- Monitor property activity and address guest concerns, safety issues, or operational needs promptly.
- Respond to phone calls, emails, and guest inquiries in a timely and professional manner.
- Prepare shift handoff notes and communicate important updates to the next team.
- Support other front desk or administrative tasks to maintain smooth overnight operations.
Qualifications
- Previous experience in hospitality, front desk operations, accounting, or customer service preferred.
- Strong attention to detail and excellent organizational skills.
- Ability to work independently and make sound decisions during overnight hours.
- Clear communication and strong interpersonal skills.
- Comfortable using computer systems, reservation software, and basic office applications.
- Ability to manage multiple tasks while maintaining a calm and professional demeanor.
- Flexible availability for overnight shifts, weekends, and holidays as needed.
Preferred Skills
- Experience with property management systems or hotel accounting procedures.
- Basic knowledge of cash handling, audit procedures, and report preparation.
- Familiarity with guest service standards and hospitality best practices.
What We Offer
- A supportive work environment with opportunities to build hospitality and operational skills.
- Training and resources to help you succeed in the role.
- Opportunity to play a key part in creating a positive guest experience.
We are committed to creating an inclusive workplace where every team member is respected and valued. If you are reliable, organized, and enjoy working in a guest-focused environment, we encourage you to apply.