Security Desk Associate ($21/hr)

Job Description

Job Description

Pay Rate: $21.00 per hour
Schedule: Full-Time | Multiple Shifts Available
Work Location: Westborough, MA - Onsite – Distribution Center

Available Shifts

• 2nd Shift: Tuesday-Saturday, 3:00 PM–11:00 PM
• 3rd Shift: Wednesday–Sunday, 11:00 PM–7:00 AM

Job Summary

We are seeking professional, dependable, and personable Loss Prevention / Security Associates to join a busy distribution center in Westborough, MA.

This position is responsible for monitoring facility access, greeting and checking in visitors, issuing identification badges, coordinating with warehouse personnel, and conducting routine security patrols to maintain a safe and secure environment.

The ideal candidate will have strong communication skills, a professional demeanor, and excellent attention to detail. Previous security or loss prevention experience is preferred, but we are open to candidates with backgrounds in customer service, retail, warehouse operations, or other related fields.

Key Responsibilities

• Greet visitors, customers, vendors, and delivery drivers in a professional and courteous manner.
• Monitor facility entrances and exits, verify identification, and issue visitor badges.
• Maintain accurate visitor logs, sign-in/sign-out records, and delivery documentation.
• Coordinate with warehouse and receiving teams regarding incoming shipments, deliveries, and trailers.
• Conduct routine interior and exterior facility patrols to identify potential safety or security concerns.
• Monitor security cameras, access control systems, fire alarms, and temperature monitoring systems.
• Perform routine facility inspections and loss prevention audits.
• Respond appropriately to alarms, incidents, and emergency situations.
• Assist with opening and closing procedures as needed.
• Answer incoming phone calls and direct inquiries to the appropriate departments.
• Document and report unusual activity, security concerns, and potential safety hazards.
• Work closely with Loss Prevention Management and Distribution Center Operations to support a safe and secure workplace.

Qualifications

• High school diploma or equivalent required.
• Previous experience in security, loss prevention, retail, customer service, or warehouse operations preferred.
• Strong interpersonal and communication skills with a professional, friendly demeanor.
• Dependable, punctual, and able to work independently with minimal supervision.
• Strong attention to detail and ability to remain alert throughout the shift.
• Comfortable interacting with visitors, employees, vendors, and delivery personnel.
• Basic computer skills, including Microsoft Office, preferred.
• Experience with CCTV systems, access control, or visitor management systems is a plus.
• Ability to multitask and respond calmly and professionally to unexpected situations.
• Willingness to work assigned shifts, including weekends and holidays.

Physical Requirements & Work Environment

• Ability to walk and stand for extended periods while conducting facility inspections and patrols.
• Ability to lift up to 50 pounds as needed.
• Comfortable working in a distribution center environment, including refrigerated and freezer areas.
• Ability to bend, reach, and perform occasional physical tasks.
• Ability to respond promptly to safety or security incidents throughout the facility.