Onboarding & Implementation Manager (SaaS)

Job Description

ABOUT THE POSITION

DMGroup is hiring an Onboarding & Implementation Manager for its DMSchedules team. DMSchedules is a web-based scheduling application for Elementary Schools and Special Education. This position offers an opportunity to play a critical role fulfilling our firm’s mission to improve public education by delivering solutions that improve the efficiency and effectiveness of schools through our DMSchedules platform (www.dmschedules.com).

The Onboarding & Implementation Manager plays a key role in ensuring new districts and schools experience a smooth, successful launch of DMSchedules. You’ll work directly with school and district leaders to guide them from contract signing through full implementation - configuring data, training users, and ensuring that every partner has the foundation they need for success.

This role bridges project management, training, and customer success, and is a great opportunity for someone who’s detail-oriented, tech-savvy, and passionate about improving outcomes in K-12 education.

LOCATION

DMGroup’s headquarters are located in Boston, MA. This role will be based out of DMGroup’s headquarters in Boston, MA, with flexibility to work from home up to two days a week based on schedule and team needs.

WHAT YOU’LL DO

• Lead new customer onboarding from kickoff to launch, ensuring timely, high-quality SaaS implementation.
• Partner with district and school leaders to configure DMSchedules in alignment with their academic and operational goals.
• Oversee system setup and data integrations, including managing automated feeds (e.g., Clever, SFTP, etc.), data processing technology, and verifying accurate data sync between district systems and DMSchedules.
• Lead engaging training sessions - primarily virtual, with occasional on-site visits, to support successful onboarding and adoption of DMSchedules.
• Collaborate cross-functionally with the Customer Success and Product teams to document common implementation challenges and improve workflows.
• External customer project management - track project milestones and communicate progress proactively to internal and external stakeholders.
• Identify opportunities to enhance the onboarding experience through improved tools, processes, or automation.
• Maintain detailed records of onboarding progress and customer configurations in HubSpot, Monday.com, and DMSchedules.

WHAT SUCCESS IN THIS ROLE LOOKS LIKE

• Schools are fully onboarded within expected timelines (2-6 weeks)
• Clients feel confident using DMSchedules after their first training
• Implementation processes are consistent, documented, and continuously improving
• Hand-offs to Customer Success are smooth, with minimal rework or confusion

QUALIFICATIONS & EXPERIENCE

The ideal candidate should have/be able to:

• Bachelor’s degree preferred
• 3+ years of experience in customer onboarding, implementation, or project coordination (preferably in EdTech or SaaS)
• Strong communication skills - able to explain complex ideas simply and build trust with educators
• Comfort with technology, data, and learning new systems quickly
• Strong organizational skills and ability to manage multiple concurrent projects
• Familiarity with K-12 scheduling, student services, or district operations preferred
• Experience with HubSpot, Zendesk, Monday.com or similar CRM/support platforms a plus
• Experience with ETL, SQL, SFTP, and other interoperability and data processing technology. Familiarity with Clever is a plus.

ABOUT DMGROUP

For over 20 years, District Management Group (DMGroup) has been assisting the superintendents and CEOs of school districts and their leadership teams to dramatically improve public education for all students.

District Management Group provides school systems with superior strategic insights and tactical solutions to the most pressing challenges facing school system leaders today. In addition to direct consulting, we research and publish on best practices and develop technology solutions to help district leaders implement and sustain reform. Through our consulting, research and technology solutions, we are recognized as thought leaders in national conversations on education reform including the areas of strategic planning and resource allocation, human capital including pay for performance, special education and struggling students, and in stakeholder engagement.

We are an equal opportunity employer, and we encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, sexual orientation or physical ability.