Job Description
Job Description
Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now!
Compensation:
$50,000 - $65,000 yearly
Responsibilities:
- About the Role
This is not a legal position. It is a sales- and intake-focused role for someone who is personable, organized, and confident speaking with people in high-stress situations. You will handle incoming calls and inquiries, conduct structured intakes, explain our firm’s services, and help qualified clients take the next step toward hiring the firm. You will also be responsible for consistent follow-up with leads to ensure no opportunities are missed. This position is in-office to ensure responsiveness and coordination with attorneys handling urgent court matters.
Key Responsibilities
- Answer and respond promptly to inbound calls, emails, and referrals.
- Conduct structured intake conversations to gather relevant information and qualify potential clients.
- Build rapport, listen empathetically, and explain how the firm can help.
- Schedule consultations and, when appropriate, conduct initial intake consultations using firm scripts and guidelines.
- Close retainers by clearly explaining next steps, addressing questions or objections, and securing commitments.
- Follow up with unconverted leads via phone, text, and email.
- Accurately track all leads and activity in the firm’s CRM (Lawmatics).
Meet or exceed monthly intake and conversion goals.
Qualifications:
- High school diploma or GED is a requirement; Bachelor’s degree is a plus
- Previous legal experience highly valued
- Familiarity with case management and CRM systems a bonus
- Previous customer service or sales experience preferred
- Possesses outstanding communication skills and sense of empathy
- Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
About Company
At Contant Law, we are a boutique criminal defense and personal injury firm based in Woburn, Massachusetts. We pride ourselves on providing exceptional legal representation with integrity, professionalism, and genuine care for clients.