System and Network Administrator (Managed Service Provider / MSP)

Job Description

Job Description

Job Title: System and Network Administrator (Managed Service Provider / MSP)

Location: Northborough, MA
Job Type: Full-time - Onsite
Experience Level: 2-3 years preferred
Salary: Competitive, commensurate with industry standards
Note: Local Candidates preferred. And NO Visa sponsorship.

Job Summary

We are seeking a fast-paced, detail-oriented IT professional to join our team as a System and Network Administrator. In this role, you will not manage just one network, you will support diverse client environments, with a strong focus on dental practices, medical clinics, and a variety of corporate businesses. You will maintain multi-tenant server performance, secure client network boundaries, manage cloud infrastructure, and ensure data availability. This role handles backend multi-client systems administration, data security, and daily multi-tiered technical support.

Key Responsibilities

Multi-Tenant System Administration & Compliance

• Manage Windows Environments: Administer Windows Server 2022/2025 and Windows 10/11 endpoints across various client sites.
• Cloud Infrastructure: Maintain multi-tenant Microsoft 365 ecosystems and document libraries in SharePoint.
• Data Protection: Execute routine backup, restore operations, and regulatory-compliant disaster recovery drills (including HIPAA standards for healthcare clients).
• MSP Tool Utilization: Utilize RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools to track, monitor, and document client infrastructures.

Network & Security

• Firewall Management: Configure, monitor, and troubleshoot client firewalls, with a strong preference for SonicWall environments.
• Telephony Systems: Deploy, configure, and maintain multi-vendor corporate and healthcare VoIP communication systems. Grandstream voip system experience desired.
• Network Monitoring: Track bandwidth, uptime, and secure connectivity across diverse local and cloud-based client networks.

Technical & Specialized Support

• Hardware Support: Diagnose and repair desktops, laptops, network switches, receipt/label printers, and client peripheral devices.
• Software Support: Install, update, and troubleshooting corporate business applications alongside specialized dental and medical practice management systems.
• End-User Assistance: Provide tier 1 and tier 2 technical helpdesk support, handling multiple incoming client tickets efficiently.

Qualifications & Skills

Experience & Education

• Experience: 2–3 years in a system/network administration role, ideally within an MSP environment.
• Industry Experience: Prior experience supporting dental/medical software (e.g., Dentrix, Open Dental, Eaglesoft, Curve Dental, or EMR/EHR equivalents) and general corporate software is highly preferred.
• Education: Degree in IT, Computer Science, or equivalent practical field experience.
• Certifications: Professional IT certifications (e.g., CompTIA Network+/Security+, CCNA, Microsoft Certified, or SonicWall CSSA) are highly desirable.

Technical Skills

• OS Knowledge: Strong familiarity with Windows Server 2022/2025 and Windows 10/11 environments.
• Cloud Platforms: Active administration of Microsoft 365, Microsoft Entra ID, and SharePoint.
• Networking: Proven experience setting up firewalls (SonicWall preferred), switches, and managing VoIP.
• Data Safety: Hands-on experience with backup tools and disaster recovery protocols.

Soft Skills

• Context Switching: Ability to pivot quickly between different client environments and balance multiple technical tickets simultaneously.
• Problem Solving: Ability to diagnose complex technical issues quickly to minimize client downtime.
• Communication: Clear, professional, and patient customer-facing instruction when guiding clients through technical issues.