Clinical Liaison Nurse

Job Description

Job Description

At New England Life Care (NELC), you'll join a mission-driven organization where your work helps make a meaningful difference in the lives of patients across New England. As the region's only non-profit home infusion provider, NELC serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC was created to ensure patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service.

Our employees are at the heart of everything we do. At NELC, we are committed to fostering a diverse, inclusive, and authentic workplace where every employee is heard, valued, and supported. If you're excited about this opportunity but don't meet every qualification listed in the job description, we still encourage you to apply—you may be the person we're looking for.

New England Life Care currently has an opening for a Clinical Liaison Nurse to service patients at Brigham and Women’s Faulkner Hospital and Mass General Brigham. This is a full-time, salaried, exempt position. The normal schedule is Monday - Friday from 8:00am until 5:00pm. Once fully trained, this person will be required to work only one weekend per month. Due to the location of this hospital, this role receives a premium differential of an additional $4.00 per hour.

Summary:

The Clinical Liaison Nurse has three primary job responsibilities.

1. S/he provides clinical assessment of patients referred by the member hospitals for home infusion therapy to determine their capabilities to safely receive services at home with NELC.

2. S/he is responsible for developing and implementing strategies to capture all referrals from the member hospital’s system of care (e.g. inpatient, ambulatory, etc.).

3. S/he is responsible for building relationships with hospital staff for quality coordination of care between hospital and home

Benefits:

• Quarterly Commission
• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Discretionary Time Off
• And much more!

Primary Responsibilities:

• Gathers and communicates to NELC’s intake department demographic, clinical and reimbursement information on patients referred to NELC.
• Develops relationships and seeks opportunities to bring all potential home infusion referrals to NELC. This may include developing relationships within the hospital, among ambulatory care providers and within the member hospital’s care providers (e.g. urgent care, SNF, etc.)
• Communicates results of insurance verification to hospital discharge planner and/or patient. Assists NELC reimbursement department in exploring all possible sources of reimbursement.
• Reviews needs and abilities of the patient and caregivers. Participates in developing a patient specific training plan and plan of care. Participates in patient training when appropriate as dictated by professional licensure/scope
• Facilitates the discharge or referral process by relaying orders and documentation necessary for discharge or referral to the appropriate NELC departments.
• Acts as clinical liaison between NELC and all appropriate departments at the hospital or the hospital’s system of care. This includes, but is not limited to, the medical staff, care coordination/ case management, social services, pharmacy and nursing departments.
• Assists in coordinating services with other home health agencies.
• Monitors active and pending NELC patient status while hospitalized and provide ongoing communication re: patient status to appropriate NELC staff.
• Maintains an appropriate patient case load as defined by Director of Nursing.
• Comprehensively documents all interactions with patient and members of the healthcare team in the patient record and/or electronic progress notes.
• Effectively communicates patient requirements and changes in patient status to appropriate members of NELC infusion and reimbursement teams as well as the Home Health Agency (HHA) staff involved in meeting the patient’s home health needs.
• Participates in daily patient care meetings and case conferences.
• Participates as a member of the hospital’s care management team in hospital rounds, to identify and provide care coordination and guidance to hospital care team, providers and pt. referred for infusion.
• Ensures that confidentiality of patient information is maintained in accordance with state and federal HIPAA Privacy and Security regulations.
• Accurate completion and reimbursement determination of therapy specific reimbursement checklists such as Medicare TPN, Medicare ENT, Medicare Cardiac, etc., as required by payer or NELC guidelines

Requirements:

• Associate degree or diploma in Nursing
• Two (2) years intravenous therapy experience in hospital or homecare.
• Excellent patient assessment skills.
• RN/ LPN license in good standing in the state(s) where providing care / services.
• Valid driver’s license.
• Excellent driving record.

Preferred Experience

• BS in Nursing preferred.
• Current BLS Certification preferred.
• Knowledge of HIPAA Privacy and Security Regulations preferred.
• Knowledge of JCAHO accreditation process and overall JCAHO standards preferred.
• Working / practical knowledge of home infusion therapy administration / equipment use preferred

''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.''

EOE

The normal schedule is Monday - Friday from 8:00am until 5:00pm. Once fully trained, this person will be required to work only one weekend per month. Due to the location of this hospital, this role receives a premium differential of an additional $4.00 per hour.