IT Support Specialist

IPG Photonics

Oxford, MA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

**This is a FULL-TIME, ON-SITE position located in Oxford, MA, and is not open to relocation**

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics, you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

We are hiring a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.

Main Duties

Support executive team members on their day-to-day support needs with highest urgency.
Provide on-going IT Support to manufacturing department with their IT needs.
Participate in off-hour call rotation and travel to remote site for support as needed.
Perform troubleshooting activities to determine cause and resolution of computer hardware and software
Assess and take ownership of technical support tickets in the helpdesk ticketing
Collect information around problem and escalate to higher support tier when needed.
Perform a daily check for meeting rooms functionality and implement a fix if a fault is identified.
Image computes to adhere to IPG’s standard deployment.

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.
3+ years Microsoft Windows support experience
3+ years Microsoft Office support experience
3+ years Active Directory support experience
3+ years supporting Microsoft 365 environments
User management experience in Active Directory and Exchange Servers.
Strong communication skills
Familiar with ITSM/ITIL
SCCM experience a plus
Manufacturing environment experience a plus

Responsible Areas

This role is based in Oxford, MA, with flexibility to provide coverage in Marlborough, MA and infrequent travel to Salem, NH as operational needs require.

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MA: $19.59 - $25.96/hrMA: $19.59 - $25.96/hr

Pay Range:

The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience.

Other Compensation: Employees in this role are eligible for additional rewards which could include:

Annual Discretionary Bonus or Sales Bonus as Applicable

Benefits Provided: All Regular* US employees receive:

Paid vacation time accrued based on years of service
Paid sick time
12 (twelve) Paid Holidays Each Calendar Year

*Prorated for reduced hour schedules

Additional Benefits Offered: IPG also offers access to:

Medical, dental, and vision insurance plans with options for HSA/FSA
Dependent Care FSA 
Paid Basic Life and AD&D Insurance
Short-term and Long-term Disability insurance
401(k) plan with Company matching
Employee Stock Purchase Plan (ESPP)
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Adoption Assistance
Pet Insurance
Parental Bonding Leave
Bright Horizons Backup Care
Bright Horizons College Coach

*Benefits eligibility may differ by program for reduced hour schedules

Deadline and How to Apply

This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting.

For full consideration, please click on the link to apply.

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.
3+ years Microsoft Windows support experience
3+ years Microsoft Office support experience
3+ years Active Directory support experience
3+ years supporting Microsoft 365 environments
User management experience in Active Directory and Exchange Servers.
Strong communication skills
Familiar with ITSM/ITIL
SCCM experience a plus
Manufacturing environment experience a plus

Responsible Areas

This role is based in Oxford, MA, with flexibility to provide coverage in Marlborough, MA and infrequent travel to Salem, NH as operational needs require.

IND123
#ZR

\nCompany Description

As the world-leader in fiber laser technology, we have introduced innovations to make industrial lasers more power-efficient. The energy efficiencies provided by IPG fiber lasers not only lower our customer’s operating costs, but more importantly reduces their carbon footprint and reduces greenhouse emissions produced by industrial applications.

As an employee with IPG Photonics, you can expect a competitive starting wage, annual discretionary bonuses, health insurance benefits effective DAY ONE, 3 weeks of vacation, 12 paid holidays, sick time, tuition assistance, 401K with company match, and much more!

Equal Opportunity Employer / Affirmative Action M/F D/V

Company Description

IPG Photonics is the leading developer and manufacturer of high-performance fiber lasers and amplifiers for diverse applications in numerous markets and we are hiring! IPG is a global company with manufacturing facilities in the U.S., Germany, and Italy, with regional sales offices across the world. \r\n\r\nAs the world-leader in fiber laser technology, we have introduced innovations to make industrial lasers more power-efficient. The energy efficiencies provided by IPG fiber lasers not only lower our customer’s operating costs, but more importantly reduces their carbon footprint and reduces greenhouse emissions produced by industrial applications. \r\n\r\nAs an employee with IPG Photonics, you can expect a competitive starting wage, annual discretionary bonuses, health insurance benefits effective DAY ONE, 3 weeks of vacation, 12 paid holidays, sick time, tuition assistance, 401K with company match, and much more!\r\n\r\nEqual Opportunity Employer / Affirmative Action M/F D/V