Job Description
Job Description
Provide individual residents and their families with support to access social services, assists in resolving tenancy problems, and follow up on resident issues. This position includes the development of service provider and agency contacts for resident referrals, participation in periodic resident assessments for identifying social, psychological, cognitive, and physical capabilities, and participation in discharge planning for residents leaving hospital or rehab prior to returning to their residence. Help to create and support group activities in collaboration with the Programs team.
ESSENTIAL JOB FUNCTIONS
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Identify and meet residents’ needs:
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Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs
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Participate in Housing and Health Care Integration Initiatives
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Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory
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Respond to resident emergency calls with other staff (during scheduled work hours)
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Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community
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Advocate on behalf of residents for adequate, timely, and cost-effective provision of services; meet with service providers as needed
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Work with residents to resolve conflicts and engage supportive services needed
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Maintain communication with Resident Services Director, Resident Services Team, and Site Staff to ensure understanding and consistency in staff-resident relationships
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Act as a liaison between community agencies, service providers, and residents
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Pursue avenues for additional services through private, local, state, and federal sources
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Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, and families
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Coordinate care across medical providers for residents who request that support and participate in discharge planning with residents, families, and hospital or rehab team
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Assist residents in building informal and formal support networks among themselves and with community organizations
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Collaborates with 2Life Communities Fitness/Wellness Director on falls prevention and similar initiatives
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Schedule, advertise, supervise, and promote activities and programming for building and community events. Create and maintain hybrid/Zoom programming.
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Interview and network to identify entertainers and speakers
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Identify and coordinate cultural, educational, wellness, and social programs
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Plan and coordinate events, parties, celebrations, and assist with wellness events
KNOWLEDGE, SKILLS & ABILITIES
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Masters or BA degree, with a concentration in Social Work, Gerontology, or other related fields. MSW/LCSW preferred
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Resident Services Coordinator Certification or willingness to attain this within the first year of employment
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Expertise in working with older adults and understanding of the healthy aging process and dementia. Experience working with older adults in senior living or human services organizations preferred.
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High level of computer literacy, including Microsoft Office products, database software, interface with visual and audio equipment, and internet
2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age.
2Life Communities owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases.
BENEFITS AND MORE
We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:
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Robust medical and dental plan
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Vision
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Employer-paid life and AD&D, STD, and LTD insurance
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401(k) plan
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Paid vacation
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Paid holidays
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2 floating holidays
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Pet insurance
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And more!
The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.