Sales Floor Assistant Manager

Job Description

Job Description

The Assistant Store Manager supports the Store Manager in overseeing daily sales floor operations, staff supervision, customer service, and store organization. This role ensures a professional, efficient, and customer-focused environment while maintaining high standards expected in a police and public safety uniform retail setting.

Key Responsibilities

Sales Floor & Customer Service Operations

• Oversee daily operations of the sales floor to ensure smooth workflow and exceptional customer service

• Assist law enforcement, public safety, and security personnel with uniform fittings, product selection, and special orders

• Resolve customer concerns in a professional and timely manner

• Ensure proper presentation of merchandise, displays, and fitting areas

Staff Supervision & Leadership

• Supervise, support, and guide sales associates and support staff during shifts

• Assist with training new employees on store procedures, product knowledge, and customer service expectations

• Delegate tasks and ensure staff productivity and accountability

• Address performance issues and report concerns to the Store Manager

Inventory & Merchandising

• Assist with inventory management, including receiving, stocking, and organizing merchandise

• Monitor stock levels and report low inventory or discrepancies to the Store Manager

• Ensure accurate tagging, sizing, and placement of uniforms, footwear, and accessories

Operations & Compliance

• Open and close the store as needed, following all cash handling and security procedures

• Maintain store cleanliness, organization, and compliance with company standards

• Ensure policies, procedures, and safety guidelines are followed at all times

Reporting & Communication

• Provide daily updates to the Store Manager regarding sales activity, customer feedback, staff performance, and operational issues

• Communicate supply needs, scheduling concerns, and customer requests clearly and promptly

• Assist with preparing reports as requested by management

Qualifications & Skills

• Prior retail management or supervisory experience preferred (uniform, law enforcement, or specialty retail a plus)

• Strong leadership and communication skills

• Professional demeanor and ability to work with law enforcement and public safety personnel

• Organized, detail-oriented, and able to multitask in a fast-paced environment

Company DescriptionFirst Defense Supply is a leading provider of high-quality police uniforms and accessories, dedicated to serving First Responder professionals with excellence and integrity for over 30 years.

Company Description

First Defense Supply is a leading provider of high-quality police uniforms and accessories, dedicated to serving First Responder professionals with excellence and integrity for over 30 years.