Job Description
Job DescriptionDescription:
SCHEDULE: 40 hours, Monday - Thursday, 1:30p.m. –12am., with additional hours as needed. This position is essential in the event of an emergency.
Pays $ 61,464.00 - $97,960 annually. . DOE (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 363 Albany Street – Boston, MA. This position works 100% on-site, with limited, if any, work from home duties.
SUMMARY OF THE POSITION:
The 3-11 Guest Services Supervisor provides leadership and guidance to the Assistant Supervisor, program staff and guests of the Women’s Inn. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with Women’s Inn Director, Associate Director and other Supervisors. The Supervisor will be part of the evening shift rotation and will oversee all aspects of the Women’s Inn 3-11 shift, including a service model that emphasizes use of Trauma Informed Care and Crisis Prevention and Intervention training principles. The Supervisor will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.
The 3-11 Guest Services Supervisor will work from, as well as motivate and coach the program staff, to adopt and enliven the following principles:
- Shelter is a temporary safety net, not a home.
- All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
- Never warehouse or institutionalize our guests in our shelters
- Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
- Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
- Recognize the impact of violence and victimization on development and coping strategies
- Employ an empowerment model
- Maximize guest choices and control over her/his recovery based in a relational collaboration
- Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
- Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
- Minimize the possibilities of re-traumatization
- Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
- Solicit guest input and involve guests in designing and evaluating services
Requirements:
EDUCATION/TRAINING:
REQUIRED:
- High school diploma or GED
PREFERRED:
- Bachelor’s Degree
- Valid driver’s license
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Minimum of two (2) years of leadership/supervisory experience in a human services setting
- Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges including substance abuse and untreated mental illness
- Direct care experience with people who are homeless or poor
PREFERRED:
- Bilingual, with a preference for English/Spanish
- Four years or more of prior supervisory experience
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
- Ability to use computer, calculator, fax, copier machine and other office equipment
- Ability to access different building locations, and different program sites
- Requires stooping, bending, stretching
- May include lifting of guests at times
- Requires quick response in emergency situations