Information Technology Operations Support

Job Description

IT Operations & End User Services Opportunity – Cambridge MA

You will be responsible for:

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers (on premise and cloud), computers, operating systems, hardware, software, printers, and conference room technologies.
• Lead and provide day to day operation of IT support, including provisioning end-user services such as help desk, applications, cyber security, and data networking technical support.
• Administer all technology services, including communication and collaboration platforms.
• Work collaboratively to oversee and implement all IT policies, procedures and plans for security, data, desktops and infrastructure based on industry standard best practices
• Provide customer-centric technical support on all infrastructure technologies such as desktop computing, applications, and data networking.
• Collaborate, manage and prioritize activities of IT managed service provider
• Responsible for on-boarding and training new employees
• Act as the primary escalation point for technical issues

Qualifications we require for this role:

• Bachelor of Science or equivalent in Computer Sciences, Information Technology or related technical discipline
• A minimum five years of IT desktop support and cloud-based solutions experience
• Well versed in Microsoft technologies, GCP, Windows, macOS, etc.

Additional qualifications:

• Demonstrated high level of problem-solving and decision-making capabilities
• Demonstrated leadership and project management skills
• Excellent interpersonal, written and verbal communication skills with the ability to communicate technical guidance and instruction to all stakeholders and team members