Site Manager

Job Description

Job DescriptionAbout MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program for individuals living with acquired brain injuries (ABI) due to trauma, stroke, or serious illness. These life changes can bring physical, emotional, and cognitive challenges, and New Way provides the support needed to navigate them. Through personalized care, skill-building, and meaningful daily routines, individuals are supported in gaining independence, reconnecting with others, and living fully in the community. Our homes are safe, accessible, and integrated into typical neighborhoods, offering 24/7 support along with nursing, clinical, and therapeutic services.

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Position Summary

At MHA’s The Resource Center, we are dedicated to creating opportunities for independence for individuals who are survivors of an acquired brain injury (ABI) or are living with disabling medical conditions. The Site Manager plays a vital leadership role in ensuring that our member-driven, goal-oriented day program runs smoothly and compassionately. This position oversees daily operations, staff supervision, and individualized supports that empower members to regain independence, achieve personal goals, and actively engage in their community. The ideal candidate will be a motivated, compassionate leader with strong organizational and communication skills, committed to honoring each member’s individuality, strengths, and aspirations.

Pay Rate: $21.50 an hour

Schedule: Monday through Friday 8:30am-4:30pm (40h)

Key Responsibilities

• Oversee daily operations and ensure smooth delivery of all program services.
• Supervise, support, and mentor program staff to foster teamwork and professional growth.
• Collaborate with members to develop and implement individualized service plans aligned with their goals.
• Ensure all activities and interventions promote independence, inclusion, and personal growth.
• Maintain compliance with agency policies, licensing standards, and regulatory requirements.
• Facilitate a safe, welcoming, and engaging environment for all members and staff.
• Coordinate with families, guardians, and community partners to enhance member outcomes.
• Track program progress and outcomes, ensuring services remain relevant and goal-driven.
• Manage scheduling, documentation, and reporting for program operations.
• Promote MHA’s mission and values by modeling respect, compassion, and empowerment in all interactions.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Must have a valid driver's license, sufficient automobile insurance, an acceptable driving record, and a safe, reliable vehicle to utilize during work hours.
• Must be at least 21 years old.
• Must be able to pass a background and CORI check.
• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21.50 an hour