Job Description
Job DescriptionJoin Our Journey!
THE STORY
Since 2012, we've been on a mission to reinvent men's underwear and beyond! Our innovative approach has transformed a full range of menswear staples—from featherlight button-ups to groundbreaking denim. We blend timeless styles with cutting-edge materials, ensuring our clothes empower guys to move through their day with confidence, whether they're out and about or lounging in sweats. If you're a passionate, proactive, and strategic problem-solver, we want you on our team!
THE ROLE
We're on the lookout for an experienced Keyholder to join our retail team at the Boston Seaport location. In this pivotal role, you'll collaborate with the store management team to ensure smooth operations and deliver an exceptional guest experience. You'll lead by example, showcasing your expertise in product knowledge, operational procedures, and retail systems.
WHAT YOU'LL DO
- Drive Sales: Elevate customer experience on the floor with outstanding service.
- Store Operations: Execute opening and closing duties efficiently.
- Team Collaboration: Partner with management to coordinate sales floor and back-of-house operations.
- Standards Compliance: Ensure all operational and service procedures meet company standards.
- Lead by Example: Be the go-to person for customer service and operational inquiries.
- Mentorship: Inspire team members by demonstrating exceptional customer service and product knowledge.
- Operational Responsibilities: Maintain store systems and execute daily tasks.
- Culture Building: Foster a positive and productive employee culture.
- Feedback Gathering: Collect insights from customers and team members to share with management.
- Project Support: Assist the management team with various projects and initiatives.
WHAT WILL SET YOU UP FOR SUCCESS
- Experience: Minimum of 1 year in retail.
- Flexibility: Willingness to work varied shifts, including weekends, evenings, and holidays.
- Entrepreneurial Spirit: Proven ability to thrive in a fast-paced, growing environment.
- Adaptability: Comfort in dealing with ambiguity and change.
- Communication Skills: Strong written and verbal abilities.
- Physical Capability: Ability to lift boxes weighing 25-30 lbs and perform physical tasks.
WHAT MAKES US SPECIAL
- We Search for the Smarter Way: Every aspect of our work is driven by research, ingenuity, and quality. We embrace efficiency, minimizing bureaucracy to enhance teamwork.
- We Invite Generously: Diversity of thought and experience strengthens us. We actively seek different perspectives and build lasting relationships.
- Real Confidence: We believe true confidence comes from knowledge, not just appearance. We take informed risks and stand by our convictions.
- Integrity Matters: We support ethical partners and strive to do what’s right, even when it’s challenging. We own our mistakes and commit to excellence.
Compensation: Target pay of $19-21/hr. This range reflects the anticipated hourly rate for this Boston-based position, influenced by experience, qualifications, and internal equity.