Front Desk and Workplace Experience Coordinator

Job Description

Job Description

We are looking for an experienced and service-oriented Front Desk Coordinator to support daily office operations in Waltham, Massachusetts. This is a Contract position expected to run for approximately 3 months and will play an important role in creating a welcoming onsite environment. The ideal candidate brings strong communication skills, a positive presence at the front desk, and a proactive approach to keeping workplace activities organized and running efficiently.

Responsibilities:

• Welcome employees, guests, and vendors with a courteous and attentive approach while serving as the first point of contact for the office.

• Manage a multi-line phone system by answering incoming calls promptly, directing inquiries accurately, and ensuring callers receive a helpful experience.

• Coordinate front desk activities and day-to-day workplace support to maintain an orderly office setting.

• Assist with onsite office needs during the summer support period, helping staff and visitors with questions and general administrative requests.

• Organize workplace logistics and monitor shared spaces to help the office operate smoothly and efficiently.

• Communicate clearly with internal teams and external visitors to support scheduling, arrivals, and general office flow.

• Provide concierge-style assistance by anticipating needs, resolving routine issues, and escalating more complex matters when appropriate.

• Prior experience in a front desk, reception, workplace services, or customer-facing administrative role.
• Ability to present effectively and interact with employees, executives, and visitors in a detail-oriented manner.
• Strong customer service skills with a helpful, solutions-focused attitude.
• Experience handling inbound calls and operating a multi-line or switchboard phone system.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced onsite environment.
• Clear verbal and written communication skills, along with a willingness to support overall office operations.
• Availability to work onsite in Waltham, Massachusetts for the duration of the contract.
• Ability to complete a required screening process.