164471 -Medical Device Field Service Technician
Job Description
Job Description
Medical Device Field Service Technician – Remote / Field-Based
Location: Home-based with daily field travel (ideal candidate resides near Lowell, MA)
Pay Rate: $45.00 – $50.00 per hour
Schedule: Day shift primarily; weekends/evenings as needed
Interview Process: Microsoft Teams video interview
Medical Device Field Service Technician Job Summary
A-Line Staffing is seeking a Medical Device Field Service Technician to support automated medication dispensing and supply management systems used in hospitals, nursing homes, and healthcare facilities. This is a remote, road-warrior role with daily local travel and minimal overnight stays. The position requires strong customer-facing skills, technical troubleshooting expertise, and the ability to perform physically demanding tasks.
Medical Device Field Service Technician Essential Functions
- Provide remote and on-site reactive service for automated dispensing systems, supporting both hardware and software components
- Perform installations, upgrades, and preventive maintenance on healthcare automation equipment
- Respond to, evaluate, and prioritize service orders related to hardware, software, networking, and customer service issues
- Diagnose system issues through customer interviews and guided troubleshooting
- Maintain full ownership of service orders, ensuring proper escalation when needed
- Document all service activity accurately in CRM systems
- Coordinate with advanced technical teams to resolve complex issues
- Manage and track parts in accordance with established procedures
- Communicate effectively with internal teams and healthcare facility staff to ensure high customer satisfaction
Medical Device Field Service Technician Work Environment & Physical Requirements
- Home-based with daily travel to customer sites
- Physically demanding role requiring pushing, pulling, bending, reaching, and lifting
- Must be able to lift 70–90 lbs repeatedly
- Professional demeanor required in hospital and clinical settings
Medical Device Field Service Technician Qualifications
- Prior 24x7 field-based customer service experience required
- Minimum 2 years of PC and networking experience
- Experience supporting electromechanical or automation equipment strongly preferred
- Healthcare environment experience a plus
- Associate’s degree in Technology or Healthcare preferred (or equivalent experience)
- A+ certification preferred
- Military technical experience a plus
- Strong customer service, troubleshooting, verbal, and written communication skills
- Proficiency with Microsoft Excel, Outlook, and basic software tools
- Must possess and maintain a valid driver’s license and meet auto safety standards
- Flexibility to support a 24x7 service environment
Medical Device Field Service Technician Why Apply?
- Competitive hourly pay
- Independence and autonomy in a field-based role
- Work with advanced healthcare automation technology
- Opportunity to support systems that improve patient safety and care delivery
Medical Device Field Service Technician Call to Action
Interested candidates should email their most recently updated resume to:
LKOPASZ@ALINESTAFFING.com