Desktop / Field Support Technician

Job Description

Job DescriptionJob Overview: Pay Range: $20hr - $24hr

• Provide deskside and field technical support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and related infrastructure.
• Support installation, configuration, testing, and troubleshooting of computer systems and peripherals.
• Diagnose and resolve technical issues related to operating systems, applications, and hardware.
• Perform fault diagnostics and deliver solutions while maintaining service standards and agreements.
• Manage and resolve end-user issues, including device setup, repair, and maintenance.
• Handle ticketing system requests, ensuring timely resolution and regular status updates to users.
• Provide infrastructure support and administration functions as required.
• Perform OS imaging, reimaging, and system administration tasks.
• Maintain asset inventory and assist with equipment movement in compliance with safety guidelines.
• Deliver on-site and remote support, including coverage for multiple locations when required.
• Provide end-user training and guidance on hardware and software usage.
• Recommend and implement upgrades to end-user devices.
• Work collaboratively in both operational and project-based environments.

Experience:

• Experience providing desktop and field support in a corporate or enterprise environment.
• Hands-on experience with troubleshooting hardware, software, and network-related issues.

Responsibilities:

• Deliver second-level IT support to end users.
• Ensure timely resolution of incidents and service requests.
• Maintain high levels of customer satisfaction through effective communication.
• Manage and prioritize support tickets efficiently.
• Support infrastructure and device management activities.

Should Have:

• Strong customer service and communication skills.
• Ability to work independently and within a team.
• Flexibility to work in shifts and support multiple locations.
• Strong problem-solving and troubleshooting abilities.

Skills:

• Expertise in desktop and end-user IT infrastructure, including desktops, laptops, printers, and mobile devices.
• Proficiency in Microsoft Windows operating systems and productivity tools.
• Experience with device management and directory services.
• Familiarity with ticketing systems and collaboration tools.
• Basic knowledge of networking technologies and video conferencing systems.

Qualification And Education:

• Bachelor’s degree in a relevant technical field or equivalent experience.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.