Job Description
Job DescriptionJob Overview: Pay Range: $21hr - $24hr
- The Network Technician is responsible for providing technical support for desktops, laptops, printers, and other peripheral devices.
- This role includes device deployment, software installation, troubleshooting, and maintenance to ensure reliable IT operations.
- The candidate will deliver high-quality customer service while supporting users and maintaining system performance.
Requirement/Must Have:
- Strong commitment to providing superior customer service.
- Minimum one year of experience in a desktop support role.
- Hands-on experience with installation, repair, and troubleshooting of personal computers.
Experience:
- At least 1 year of experience in desktop support or customer service role.
Responsibilities:
- Provide break/fix technical support for networked and standalone computing equipment.
- Install, configure, and deploy computers and network devices.
- Perform software installation and test network connectivity.
- Troubleshoot hardware and software issues and perform repairs.
- Document all work performed and maintain accurate records in service management systems.
- Prioritize and triage issues, escalating unresolved problems as needed.
- Support large hardware deployments, system moves, and operating system rollouts.
- Perform preventative maintenance including re-imaging systems, data backup and restoration, and hardware replacement.
- Provide advanced support to service desk staff.
- Maintain shift turnover reports and participate in on-call rotations.
- Follow organizational values, standards, and procedures.
- Perform additional duties as assigned.
Skills:
- Strong analytical and problem-solving skills.
- Ability to multitask and prioritize workload effectively.
- Excellent communication and interpersonal skills.
- Knowledge of Windows operating systems and common software applications.
- Basic understanding of networking concepts including routers, hubs, and cabling.
- Familiarity with information security tools and practices.
- Ability to adapt to changing environments and requirements.
Qualification And Education:
- High school diploma or equivalent.
- Technical certifications are a plus.
Should Have:
- Experience with service management or ticketing systems.
- Knowledge of Office 365 and common enterprise applications.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.