Job Description
Job DescriptionPrimary Job Title:
Patient Access Representative - Practice RepresentativeAlternate / Related Job Titles:
- Patient Scheduling Representative
- Call Center Patient Access Specialist
- Healthcare Customer Service Representative
- Medical Scheduling Coordinator
Location & Onsite Flexibility:
Boston, MA — OnsiteContract DetailsPosition Type: Contract
Contract Duration: 13 Weeks
Start: As Soon As Possible
Pay Rate: $25.00 per hourJob SummaryThe Patient Access Representative serves as a key point of contact for patients, providers, and clinical staff by managing a high volume of inbound calls and coordinating appointment scheduling across multiple services. This role requires strong customer service skills, attention to detail, and the ability to make independent decisions within established guidelines to ensure patients are scheduled accurately and efficiently.Key Responsibilities
- Answer, screen, and process a high volume of inbound calls in a professional and courteous manner
- Adhere to established phone scripts and triage guidelines
- Ask appropriate questions and use sound judgment to determine appointment type, provider, and urgency
- Utilize centralized scheduling systems and software applications to book appointments
- Verify and update patient demographic information and coordinate with registration as needed
- Obtain and document required referrals for scheduled visits
- Record appropriate payer information, including workers’ compensation and auto liability
- Educate patients on visit preparation, including required documents, diagnostic test protocols, and provider instructions
- Coordinate scheduling of office visits, diagnostic tests, and procedures to ensure efficient use of staff, space, and equipment
- Address scheduling issues and escalate concerns to management as appropriate
- Record and forward accurate messages to providers and staff
- Triage urgent calls to appropriate clinical or administrative staff
- Respond to provider email requests in a timely and professional manner
- Provide information and assistance to patients within scope of authority
Required Qualifications
- High School Diploma or GED
- 1–3 years of related work experience
- Experience with computer systems, including web-based applications
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)
- Strong typing skills (40+ WPM)
- Excellent verbal communication and customer service skills
- Ability to manage multiple priorities in a fast-paced call center environment
Preferred Qualifications
- Associate’s Degree
- Call center and/or telephone-based customer service experience
- Knowledge of medical terminology
- Bilingual written and verbal communication skills
Additional Requirements
- Candidates must be separated from BILH for 6+ months to be considered
Benefits (Contractor)
- Medical, Dental, and Vision Insurance Plans
- 401(k) Retirement Fund
- Weekly pay with direct deposit
- Dedicated GTT recruiter and compliance support
Work EnvironmentThis is a fully onsite healthcare call center environment requiring professionalism, confidentiality, and strong communication skills when interacting with patients, providers, and staff.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. As an economically disadvantaged business, GTT values diverse, inclusive workplaces and partners with Fortune 500 organizations across healthcare, life sciences, technology, financial services, utilities, and retail throughout the U.S. and Canada.Job Number:
26-00518#gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015