Job Description
Patient Access Representative
This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state.
Duration: 13 weeks
Location: Boston, MA (On-site)
Shift: Days (7:30 AM–4:00 PM (8-hour shift)
Position Overview:
In this role, you will manage a high volume of inbound calls while delivering professional and efficient patient support. Responsibilities include scheduling appointments, verifying patient information, coordinating referrals, and ensuring accurate documentation across systems.
Key Responsibilities:
- Answer, screen, and process high call volumes using approved scripts and triage guidelines
- Schedule appointments using centralized scheduling systems and software applications
- Determine appropriate appointment type, provider, and urgency using independent judgment
- Verify and update patient demographic and payer information
- Obtain and document required referrals for scheduled visits
- Inform patients of visit preparation, required documentation, and diagnostic protocols
- Coordinate scheduling for office visits, diagnostic tests, and procedures
- Triage urgent calls and forward accurate messages to providers and staff
- Resolve scheduling issues and respond to provider email requests professionally