Job Description
Job Description
- Showroom Support
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- Greet & qualify all customers coming in
- Use Salesforce to communicate with showroom team
- Assign customer to appropriate consultant
- Monitor customer flow incl wait times & appointments
- Send out daily follow-up emails
- Answer phones & assist callers
- Work with manager & staff to monitor showroom maintenance
- Monitor, organize, and maintain showroom samples, literature & printed assets
- Assist staff with vendors by checking on POs, delivery status, obtaining information, etc.
- Organize and maintain back office
- Assist customers
- Assist with sample requests for projects
- Work with Customer Support Specialist to assist customers with returns, etc.
- Create Spec Books for Consultants
- Create Mood Boards, Customer Presentations, & Sample Boxes for consultants
- Create contracts for design services
- Help store manager with daily agenda
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- Order supplies for showroom.
- Prepare the showroom for opening and closing.
- General
- Attend & complete all trainings offered – incl. online & in-person
- Attend field measures & site visits with designers as requested
- Attend events as requested – in-house & off-site
- Assist with execution of in-house events as requested
Required Education and Experience
- Minimum Associates Degree. Interior Design or related a plus.
- Must have interest in interior design and home décor.
- Retail or other sales experience a plus.
- Strong command level of cutting-edge technology – various apps, all aspects of virtual meetings, document sharing, CRM, multi-platform integration.
- Microsoft Office 365 (All aspects of Outlook, Teams, SharePoint, PowerPoint, Excel)
- Adobe Acrobat Pro experience a plus
- Experience with graphic or home design/architecture software a plus.