Security and Facilities Associate

Greenfield Co-Operative Bank

Northampton, MA, USA

Published: 6/14/2022

Real Estate

Full Time

Job Description

Job Title

Security and Facilities Associate

Grade

Department

Facilities, Purchasing, Security

Status

Non-exempt

Reports To

AVP- Security and Facilities Administrator

Date

January 2026

OVERVIEW

Performs a wide variety of administrative, research and other support and clerical duties in support of security, facilities and purchasing, in conformance with the Bank’s policies and procedures.

ESSENTIAL DUTIES/RESPONSIBILITIES

Review the fraudulent debit and ATM card chargeback transactions. Assist in logging all fraud disputes, review reports. Monitor Identifi for in-house debit card disputes, review and process.
Manage the debit card compromised card notifications in conformance with the bank's procedures. Log compromised card notifications, send letters, reissue cards, hot cards as needed, and notify bank personnel of compromised card lists. Review compromised card logs against fraud logs for patterns.
Act as liaison with FISERV pertaining to debit card transactions and fraudulent activity.
Review video footage at the request of branches or law enforcement.
Assist employees with supply requisitions. Prepare and process requisitions and purchase orders for supplies and equipment. Order bank supplies. Maintain supply inventory in an organized manner.
Coordinate courier services for entire bank in coordination with AVP-Security & Facilities Administrator.
In conjunction with the manager, assist in oversight and administration of all Bank properties, supplies and promotional items. Works closely with vendors, contractors and government agencies.
Work with vendors including but not limited to general cleaning and maintenance, HVAC, security systems, materials, equipment, landscaping, etc. Coordinate all vendors for necessary repairs and or new installations.
Implement ongoing maintenance plans to keep facilities in good shape.
Perform related and unrelated duties as may be required.

MINIMUM QUALIFICATIONS

Associate’s degree or equivalent from two-year college or one to two years related experience and/or training; or equivalent combination of education and experience. Good interpersonal and organizational skills. Attention to detail. Must be able to use various office equipment including PCs with Microsoft Office programs. Travel to various bank locations required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk and hear. The employee frequently is required to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

SUPERVISORY SCOPE:

None

Greenfield Cooperative Bank is an Equal Opportunity Employer including Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.