Job Description
Job Description
$25-$26/hr
1-Year Contract with Potential Extension or Permanent Hire
The Midtown Group is seeking a Help Desk Technician to support end users in a fast-paced enterprise environment. This is an excellent opportunity for candidates with Help Desk, Service Desk, Desktop Support, or IT Support experience who enjoy troubleshooting technical issues and providing exceptional customer service.
Responsibilities
- Provide first-level technical support via phone, email, and remote tools
- Troubleshoot Windows, Microsoft 365, Outlook, VPN, network, hardware, and software issues
- Document and track incidents through a ticketing system
- Escalate complex issues as needed and follow established support procedures
- Assist users with remote access, passwords, account support, and general IT inquiries
- Deliver excellent customer service in a high-volume support environment
Qualifications
- 1+ year of Help Desk, Service Desk, Desktop Support, or IT Support experience
- Experience supporting Windows and Microsoft 365 applications
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Experience with ticketing systems preferred
- Active Directory, MacOS, VPN, A+, HDI, or ITIL experience is a plus
Why Apply?
- Quick interview process
- Hybrid work schedule
- Opportunity to gain experience supporting a large enterprise environment
- Potential for long-term extension or permanent employment
Apply today to be considered for this immediate opening!
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
\nCompany Description
Our partner has areas for professional growth within a collaborative working environment!!
Company Description
Our partner has areas for professional growth within a collaborative working environment!!