Job Description
Job Description
Hi ,
This is Rachael from SidRam Tech, We have an urgent position ITSM Consultant @ Boston, MA - Onsite
Job Title: ITSM Consultant
Location: Boston, MA - Onsite
Job Description:
We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.
Key Responsibilities:
Administer and support ITSM tools like ManageEngine and/or ServiceChannel
Manage incident, problem, and change management processes
Monitor ticket queues and ensure timely resolution of issues
Configure workflows, SLAs, and automation within the ITSM platform
Collaborate with IT teams and business users for service improvements
Generate reports and maintain documentation for IT operations
Required Skills:
Experience with ManageEngine and/or ServiceChannel ITSM tools
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Good troubleshooting and analytical skills
Excellent communication and stakeholder management abilities
Rachael
IT Services | Development | Staffing
URL: http:/www.sidramtech.com |
Email: rachael@sidramtech.com
Direct: 4705239688
Led by 25+ Years of Industry Experience
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