Solution Architect - SAP Order-to-Cash (OTC)

Job Description

Job Description: Solution Architect – SAP Order-to-Cash (OTC)

Role Summary

The SAP Order-to-Cash Solution Architect is responsible for the end-to-end solution design of the OTC workstream based on business, functional, and technical requirements from enterprise-scale customers within the Retail or Fashion & Lifestyle industries.

The SA ensures that OTC solutions across SAP S/4HANA (SD, Pricing, Billing, Credit, RAR, Logistics integration, BRIM where applicable) effectively address business challenges while aligning with customer objectives, timelines, and budgets.

This role requires deep domain expertise in retail OTC processes, including order capture, pricing & promotions, fulfillment, billing, invoicing, credit & collections, revenue recognition, and integration with Finance, Logistics, E-Commerce, and Customer Experience platforms.

Key Responsibilities

Solution Ownership & Design

· Lead the overall SAP OTC solution architecture, ensuring alignment with retail business processes such as wholesale, DTC, eCommerce, omnichannel fulfillment, returns, and rebates.

· Take end-to-end accountability for OTC solution design by working closely with Project Leads, Technical Architects, and Business Stakeholders.

· Translate complex business needs into scalable SAP OTC solutions that are robust, compliant, and future-ready.

· Ensure seamless integration of OTC with SAP FI, MM, EWM, TM, CAR, POS, eCommerce platforms, and third-party tax or payment solutions.

Customer Engagement & Advisory

Act as a trusted advisor to customers by:

o Providing SAP OTC best practices specific to Retail and Fashion industry models.

o Leading OTC-focused strategic workshops (Fit-to-Standard, Design Thinking, Blueprint, Explore).

o Advising on solution options related to pricing complexity, promotions, trade management, billing models, and revenue recognition.

· Articulate OTC business and technical requirements clearly to business users, IT stakeholders, and executive leadership.

· Support identification of OTC optimization and value-add opportunities, including automation, simplification, and process harmonization.

Delivery & Governance

Oversee all OTC-related design and delivery activities to ensure:

o On-time, high-quality implementation.

o Alignment to agreed scope, standards, and Rizing methodologies.

· Collaborate closely with Project Managers and Consulting Managers on:

o Scope definition, effort estimation, timelines, and resourcing.

o Risk identification and mitigation related to OTC processes.

· Ensure OTC designs support business KPIs such as order cycle time, billing accuracy, revenue leakage reduction, and customer satisfaction.

Pre-Sales & Practice Contribution

· Participate in pre-sales engagements by:

o Shaping SAP OTC solution strategies.

o Contributing to proposals, work plans, estimates, and delivery approaches.

o Demonstrating thought leadership during client discussions.

· Work closely with Rizing Sales to ensure customer business objectives translate into well-defined OTC consulting engagements.

Leadership & People Development

· Provide functional leadership for the SAP OTC workstream across multiple projects or a large transformation program.

· Mentor and coach OTC consultants, Solution Leads, and senior team members.

· Identify skill gaps and recommend relevant training for OTC capability development.

· Review and provide meaningful feedback on team performance.

Innovation & Continuous Improvement

· Stay current with SAP OTC innovations, including S/4HANA releases, SAP BTP, automation, and analytics.

· Research and recommend tools, accelerators, and frameworks to improve OTC delivery effectiveness.

· Champion Rizing methodologies and propose continuous improvements to strengthen OTC delivery excellence.

· Document and disseminate knowledge through playbooks, templates, and training sessions.

Required Qualifications

· Bachelor’s degree or equivalent professional qualification.

· 10–12+ years of SAP functional and solution architecture experience, with deep expertise in SAP Order-to-Cash.

· Proven experience designing OTC solutions for Retail or Fashion & Lifestyle organizations.

· Strong understanding of cross-functional integration points between SD, FI, MM, EWM, TM, BRIM, RAR, and external systems.

· Hands-on experience with at least 2 full SAP S/4HANA or ECC project lifecycles in an Architect or Lead role.

· Experience with attune implementation methodology or similar structured delivery frameworks.

Skills, Knowledge & Abilities (KSAs)

Deep functional expertise in:

o SAP SD (Order Management, Pricing, Billing)

o Credit Management, Revenue Recognition, Returns & Claims

o Retail and omnichannel fulfillment models

· Strong business consulting and stakeholder management skills.

· Excellent written and verbal communication skills, with the ability to present complex OTC concepts clearly.

· Proven leadership, decision-making, and influencing capabilities.

· Results-driven mindset with strong customer focus.

· Ability to adapt to new technologies, delivery models, and business requirements.