Bilingual Spanish Front Desk Coordinator

Job Description

Job DescriptionWe are looking for a dedicated and detail-oriented Bilingual Spanish Front Desk Coordinator to join our team on a contract basis in Roxbury, Massachusetts. This role requires a customer-focused individual with strong organizational skills to assist residents and visitors while supporting the management team with administrative tasks. The ideal candidate will have experience in affordable housing and be fluent in both English and Spanish.

Responsibilities:
• Serve as the primary point of contact on-site, answering calls and assisting residents with applications in a courteous manner.
• Provide support to the Compliance Manager and Senior Property Manager in handling occupancy-related tasks.
• Collaborate with the intern for additional assistance during peak hours.
• Respond to inquiries regarding policies and procedures related to applications and re-certifications.
• Conduct background checks for tenant re-certifications and verify final eligibility.
• Review and execute lease agreements, ensuring accuracy and completeness.
• Accurately complete and submit necessary forms for compliance reviews and tenant records.
• Gather, verify, and evaluate information for interim transfers, re-certifications, and move-ins.
• Assist tenants with understanding rent calculations and completing required materials.
• Maintain organized records and ensure timely communication with residents and management.• Fluency in both English and Spanish is required.
• Minimum of 1 year of experience in affordable housing management.
• Proficiency in affordable housing income certification processes.
• Strong knowledge of tax credit regulations and compliance.
• Excellent customer service skills, including handling inquiries and resolving issues.
• Competency in data entry and managing email correspondence.
• Ability to schedule appointments and assist in leasing activities.
• Familiarity with real estate and occupancy processes.