Job Description
Job DescriptionWe are looking for a Medical Front Desk Specialist to support a busy maternal care practice in Brookline, Massachusetts. This Long-term Contract opportunity is ideal for someone who can create a welcoming patient experience while keeping front-desk operations organized and efficient. The person in this role will assist with appointment coordination, patient intake, and records-related requests in a setting that serves high-risk pregnancy and referral-based care.
Responsibilities:
• Welcome patients upon arrival, complete the check-in process, and ensure visit information is accurately documented.
• Coordinate new and follow-up appointments while helping maintain an orderly daily schedule for the practice.
• Respond to medical records inquiries and facilitate the release or collection of documentation in accordance with office procedures.
• Communicate clearly with patients, providers, and referring offices to support smooth front-desk operations.
• Manage a steady daily flow of approximately 18 to 20 patients while maintaining a high standard of service.
• Provide administrative support for a clinical team of four providers in a specialized maternal care environment.
• Use medical terminology appropriately when handling patient information, scheduling needs, and general front-office communication.
• Help create a patient-centered experience by addressing questions professionally and prioritizing patient needs throughout each interaction.• Basic understanding of medical terminology and the ability to apply it in a front-desk healthcare setting.
• Previous experience in patient registration, medical reception, or a similar healthcare administrative role.
• Comfortable scheduling appointments and managing multiple tasks in a fast-paced office environment.
• Ability to handle medical records requests with attention to detail and respect for confidentiality.
• Strong interpersonal skills with a detail-oriented, patient-focused approach to service.
• Capable of supporting a referral-based practice that handles high-risk pregnancy and maternal care patients.
• Reliable organizational skills and the ability to work effectively in coordination with multiple providers.