Front Desk Associate

Job Description

Job Description

Coastal Forest Products is seeking to hire a motivated and detail oriented Front Desk Associate to join our team!

The Coastal Story

Founded in 1983, Coastal Specialty Forest Products began operations in Manchester, NH with the vision of supplying retail lumber yards with the highest quality of specialty wood products while also committing to delivering the products quickly and at a fair price. A model that is still in place today! In 2004, Engineered Wood Products were added to the product line-up, and over time, the Company created its own Engineering and Customer Service division, providing specialized services and support to architects, engineers, and contractors during the design and build phase of both residential and commercial construction projects. To accommodate the accelerated growth of the business, Coastal moved into a new 260,000 sq. ft. state-of-the-art facility in 2019 in Bow, NH. At Coastal, you'll build a satisfying career surrounded by an experienced building products team, with a time-tested process that makes business easy for everyone.

Position Overview

The primary role of the Front Desk Associate is to provide excellent support by answering all in-bound Company calls. Cross-functional communication will be a critical component for this dynamic, fast-paced environment.

Key Responsibilities

• Answer and direct incoming calls in a professional and friendly manner
• Greet and assist visitors, ensuring they connect with the appropriate team member
• Order and maintain office supplies as needed
• Organize and file records and important documentation
• Support the Sales team with copy/print tasks and other administrative needs
• Manage your time effectively to meet deadlines
• Represent Coastal with professionalism and a helpful attitude

What We’re Looking For

• High School Diploma or equivalent
• 2+ years of experience in an administrative or customer-facing role
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable using Microsoft Office Suite
• Team-oriented and willing to take on additional responsibilities
• Able to follow written and verbal instructions
• Legally authorized to work in the U.S.

Physical Requirements

• Ability to sit for extended periods
• Occasionally bend, squat, or pull as needed

Additional Details and Job Requirements:

• Full-time, 40 hours a week, Monday-Friday
• 100% on-site in Bow, New Hampshire & regular attendance required

Our Employee Benefits include:

• Generous paid time off and company paid holidays
• Comprehensive medical, dental, and vision insurance
• Retirement savings plan 401(k) with 4% company match program
• Company paid STD, Life insurance policy, EAP
• Additional voluntary benefits for supplemental life insurance, accidental, and more.

Coastal employees can also take advantage of:

• Access to on-site Gym
• Access to on-site golf simulator
• Employee discount program on products
• Employee referral reward program
• Product training and professional development opportunities

Build your future with Coastal and apply today!