Patient Services Representative

Job Description

Job DescriptionPatient Services Representative (Float)

Full-Time | Monday–Friday | 8:00 AM–5:00 PM

Why Work Here?
Join a collaborative orthopedic team that values exceptional patient care, teamwork, professional growth, and a positive workplace culture.

Position Summary

South Shore Orthopedics is seeking a highly organized, adaptable, and customer-focused Patient Services Representative (Float) to support multiple departments throughout the practice. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment and enjoys variety in their day.

As a float team member, you will provide coverage wherever needed, including front desk operations, patient scheduling, registration, clinical support, and administrative tasks. The ideal candidate is flexible, detail-oriented, and committed to delivering outstanding service to every patient.

Responsibilities

• Answer incoming telephone calls and assist patients with scheduling appointments.
• Register patients, verify information, and complete check-in/check-out procedures.
• Interview patients and obtain accurate demographic and insurance information.
• Schedule follow-up appointments, diagnostic testing, and surgical procedures.
• Room patients and provide administrative support to clinical staff as needed.
• Coordinate with providers and multiple departments to ensure efficient patient flow.
• Maintain accurate patient records within the electronic medical record system.
• Follow established scheduling protocols and business process documentation.
• Perform other related duties as assigned to support practice operations.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a medical office or healthcare setting preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to learn new software quickly.
• Exceptional organizational skills with the ability to multitask and prioritize competing demands.
• Strong attention to detail and accuracy.
• Ability to work independently while contributing positively to a team environment.
• Professional, patient-focused attitude with excellent customer service skills.
• Working knowledge of HIPAA, OSHA, and patient confidentiality standards.
• Ability to build and maintain professional relationships with patients, providers, coworkers, and third-party payers.

Physical & Working Conditions

• Ability to lift up to 15 pounds.
• Prolonged periods of sitting, typing, and computer work.
• Frequent interaction with patients, providers, and staff throughout the day.
• Ability to manage multiple priorities, interruptions, and time-sensitive tasks.
• Occasional exposure to healthcare environments where bodily fluids may be present.
• Noise level is generally low to moderate.

Pre-Employment Requirements

The selected candidate must successfully complete applicable reference and background checks prior to employment.

Benefits

• Competitive Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life Insurance
• AD&D Insurance
• Short & Long-Term Disability Insurance
• Paid Time Off

About South Shore Orthopedics

South Shore Orthopedics is a progressive, physician-led orthopedic practice dedicated to providing exceptional musculoskeletal care in a safe, compassionate, and patient-centered environment. Our success is built on teamwork, integrity, professionalism, and a shared commitment to clinical excellence.

We foster a collaborative culture where employees are encouraged to grow professionally while making a meaningful impact on the lives of our patients. We value innovation, respect, accountability, and a positive workplace where hard work is recognized and a sense of humor is always appreciated.

If you're looking to join a practice that values both its patients and its employees, we'd love to hear from you.

Job Type: Full-Time

Schedule:

• Monday–Friday
• 8:00 AM–5:00 PM
• Overtime as needed

Work Location: In Person

Medical Specialty: Orthopedics