Job Description
Job DescriptionSalary: $50,000-$75,000
Job Title:DesktopSupport EngineerBoston
Watch a quick60-second video about this role:https://somup.com/cOeTrRVcuCs
About Us
Wereamid-sizedMSP based in New York City. We support clients nationwideto help themsimplify,secureand enhance their IT.Our core values arecare, innovation,integrityand teamwork. We live by these values every day in how we support our clients and each other.
About the Role
WereseekinganexperiencedDesktopSupportEngineerwith a strong MSP background supporting desktops, end users, and business applications.Youllwork oncomplex workstation issues, handle VIP-level support, and help standardize and secure client environments.Youllhave the opportunity to work alongside our Desktop Support teamleadin ourQuincy Massachusetts office.
Key Responsibilities
- Resolvedesktop and end-user issues (Windows, Mac, Microsoft 365,virtual desktop,and business apps)
- Troubleshoot and resolve advanced workstation, networking, and peripheral problems
- Manage Microsoft 365 and Azure AD environments, including security, access, and policies
- Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
- Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
- Providewhite-glove supportfor VIP users and executives
- Contribute to documentation, process improvements, and team knowledge sharing
Required Experience & Skills
- 2+ years in an MSPor ITenvironment
- Advancedexpertisewith Windows 10/11, Microsoft 365, and Azure AD
- Strong troubleshooting across desktops, applications, networks, and security tools
- Experience with PSA/RMM platforms (Autotask,DattoRMM,ITGlue,etc.)
- Excellent English communication skills written and spoken
We strongly encourage applicants to includea short introductionvideo, as it significantly strengthens your application.