Triage Counselor - Adult/Youth Mobile Crisis Intervention (CBHC)

Job Description

Job Description

Hiring for all days - Full and Part-Time - 3rd Shift!

Job Summary

Serves as initial point of contact for individuals in acute distress. Gathers information, triages situation to determine appropriate response, and ensures timely emergency services.

Essential Job Functions

• Adheres to all applicable state and federal regulations; ensures compliance with the organization’s policies and procedures, code of conduct, and all applicable regulatory requirements.
• Triages all individuals presenting to MCI, via phone and in person.
• Obtains demographic information, including verifying insurance, and enters into electronic medical record.
• Assigns cases to staff in collaboration with management.
• Provides support via phone and in person to individuals in crisis and documents in electronic medical record.
• Accompanies clinicians during assessments, as directed.
• Provides in person or phone follow up services to individuals, as assigned by management.
• Makes referrals and schedules CBHC intake appointments.
• Completes all necessary documentation in a timely manner.

Other Duties

• Performs additional duties, as directed by management.

Qualifications, Experience, and Education

• Bachelor's degree in relevant human services field.
• Minimum of 2 years prior experience in human services field.
• Basic knowledge of mental health and substance use services, in addition to community resources and systems.
• Valid Driver’s License and use of personally insured vehicle for agency business.