Information Technology Support Specialist
The Planet Group
Boston, MA 02298, USA
6/14/2022
Technology
Full Time
Job Description
3 Month Contract On Site in Boston, MA
No 3rd Party Recruiters
Summary:
- 1–3 years in a Help Desk, IT Support, or Desktop Support role.
- Must have solid imaging skills
- Polished communication skills; via phone calls and teams
- Patient and empathetic, with the ability to translate technical jargon into plain language for non-technical users.
- Comfortable in a corporate setting, ideally with experience supporting on-site and remote users.
Technical Skills
- Operating Systems: Working knowledge of Windows 10.
- Software: Familiarity with Microsoft Office 365.
- Systems & Tools: Hands-on experience with Active Directory (e.g., password resets, account creation).
- Hardware: Confident in basic PC troubleshooting, imaging, and peripheral setups.
- Networking: Foundational understanding of LAN/WAN concepts and basic network troubleshooting.
Education
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, but not required with equivalent hands-on experience.