Genesis Automotive Service Advisor

Job Description

Job DescriptionService Advisor - Genesis of Manchester (Bedford, NH)

The New Standard of Luxury Service As we prepare to open our brand-new, 36,000-square-foot standalone flagship facility in Bedford, Genesis of Manchester is seeking a professional Service Advisor. This is an opportunity for a customer service expert to transition into a high-earning career within a sophisticated, guest-centric environment.

Professional Benefits

• Compensation: Competitive package ranging from $65,000 - $120,000 based on performance and CSI.

• State-of-the-Art Workspace: Work in a pristine, climate-controlled facility with the latest diagnostic technology.

• Comprehensive Coverage: Medical, Dental, Vision, Life, and Disability insurance.

• Retirement & Growth: 401(k) with company match, paid training, and clear paths for advancement.

• Additional Perks: Accrued vacation time, employee vehicle programs, and service discounts.

Key Responsibilities

• Guest Advocacy: Take ownership of the guest experience, ensuring every interaction reflects the Genesis brand's high standards.

• Service Management: Efficiently build, document, and manage repair orders; oversee billing and cashiering with precision.

• Technical Consultation: Act as a subject matter expert on vehicle maintenance, warranty claims, and the Genesis Service Valet program.

• Operational Flow: Collaborate with the shop foreman to distribute work effectively, ensuring technicians' time is maximized and guest vehicles are delivered as promised.

• Brand Integrity: Maintain top-tier Customer Satisfaction Index (CSI) scores and ensure all administrative tasks adhere to manufacturer and company policies.

Qualifications

• Professional Presence: An organized, friendly demeanor with a polished appearance suitable for a luxury setting.

• Computer Proficiency: Strong computer skills are essential. Experience navigating Dealership Management Software (DMS) and digital billing systems is highly preferred.

• Communication: Exceptional verbal and written skills; the ability to explain complex technical needs to guests clearly and confidently.

• Experience: A background in high-end customer service or hospitality is encouraged. We value a "service-first" mindset and provide the training necessary for industry-specific success.

• Requirements: A self-motivated, team-oriented approach and a valid driver's license with a clean driving record.

About AutoFair Automotive Group

AutoFair is a premier dealer group in New England, dedicated to building enduring relationships with our clients. We hire based on professional competence and a passion for excellence. Join us as we establish the future of Genesis in Bedford.

AutoFair Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Job Posted by ApplicantPro