Guest Services Representative
Job Description
Job Description
Now Hiring: Guest Services Representative – Full-Time
Sonesta Simply Suites Boston Braintree | Braintree, MA
Your Hospitality Career Starts Here!
Do you love meeting new people, creating memorable guest experiences, and making someone's day a little brighter? If so, we want YOU on our team!
Sonesta Simply Suites Boston Braintree is looking for an enthusiastic, dependable, and guest-focused Full-Time Guest Services Representative to join our team!
We're looking for more than someone to work behind the front desk. We're looking for a hospitality professional who takes pride in making guests feel welcome, solving problems, and creating the kind of experiences that keep people coming back.
At Sonesta Simply Suites, many of our guests stay with us for extended periods, giving you the unique opportunity to build genuine relationships and make our hotel feel like their home away from home.
⭐ Why Join Our Team?
We believe great guest experiences begin with great people!
As a member of our team, you'll enjoy:
- Paid Time Off (PTO) – Because your time away from work matters, too!
- Employee Hotel Discounts – Enjoy special hotel discounts when you travel.
- Career Growth Opportunities – Build your skills and explore opportunities to advance your hospitality career.
- Supportive Team Environment – Work alongside dedicated professionals who take pride in delivering exceptional service.
- Meaningful Guest Connections – Develop relationships with guests and make a positive impact every day.
What You'll Be Doing
As a Guest Services Representative, you'll be the welcoming face of our hotel and play an important role in delivering an outstanding guest experience.
Your responsibilities will include:
- Creating Great First Impressions: Warmly welcome guests and provide friendly, efficient check-in and check-out experiences.
- Being the Guest Experience Expert: Answer questions, assist with requests, and help guests feel comfortable throughout their stay.
- Managing Reservations: Handle incoming calls, assist with reservations, and provide accurate information about our hotel and services.
- Building Lasting Relationships: Get to know our extended-stay guests and help create a welcoming, home-like atmosphere.
- Finding Solutions: Respond professionally to guest concerns, resolve problems, and turn challenging situations into positive experiences.
- Handling Transactions: Accurately process guest payments, cash transactions, and billing inquiries.
- Supporting Your Team: Communicate and collaborate with housekeeping, maintenance, and management to ensure smooth daily operations.
- Making Every Stay Count: Look for opportunities to exceed guest expectations through thoughtful, personalized service.
What Makes You a Great Fit?
We're looking for someone who brings a positive attitude, a strong work ethic, and a genuine passion for helping others.
Our ideal candidate is:
- Friendly and Outgoing: You enjoy interacting with people and naturally make others feel welcome.
- Reliable and Dependable: You show up on time, take ownership of your responsibilities, and can be counted on by your team.
- A Natural Problem-Solver: You remain calm under pressure, think independently, and find solutions.
- A Team Player: You're always willing to lend a hand and understand that great hospitality takes teamwork.
- Professional and Guest-Focused: You communicate clearly and treat every guest with courtesy and respect.
- Detail-Oriented: You're comfortable handling reservations, payments, and multiple tasks accurately.
Experience and Qualifications:
- Previous customer service experience is preferred.
- Previous hotel front desk experience is a plus, but not required.
- Experience with Opera Cloud is preferred, but not required. We're happy to provide training!
- Strong communication, organizational, and basic computer skills.
- Ability to work independently and as part of a team.
- A genuine commitment to providing outstanding guest service.
Schedule & Availability
- Position: Full-Time
- Schedule: Flexible availability with rotating shifts
- Weekends: Required
- Holidays: As needed
Hospitality is a 24/7 business, and we're looking for someone who understands the importance of being there when our guests need us.
Ready to Take the Next Step?
We're not just filling a position. We're looking for our next great team member!
Whether you're looking to grow your hospitality career or bring your customer service talents into the hotel industry, Sonesta Simply Suites Boston Braintree could be the perfect place for you.
If you're dependable, motivated, love helping people, and want to be part of a team that takes pride in creating exceptional guest experiences, WE WANT TO MEET YOU!
Apply today through ZipRecruiter and take the next step in your hospitality career!
Sonesta Simply Suites Boston Braintree is committed to providing equal employment opportunities to qualified applicants.