Job Description
Job DescriptionWe are looking for a dedicated Night and Weekend Medical Receptionist to join our team in Taunton, Massachusetts. This contract position is ideal for someone with excellent customer service skills and prior experience in medical reception. The role involves supporting visitors and patients during non-traditional hours, ensuring smooth operations and a welcoming environment.
Responsibilities:
• Greet and check in visitors and patients during night and weekend shifts, ensuring a friendly and attentive experience.
• Verify insurance eligibility and process referrals accurately, including familiarity with Mass Medicaid.
• Handle payment transactions securely and efficiently.
• Manage inbound calls, providing information and support as needed.
• Utilize the organization's system to maintain accurate records and assist with administrative tasks.
• Collaborate with the team to ensure all visitors and patients receive timely assistance.
• Complete onsite training to become proficient in required tools and processes.
• Assist with tasks related to Inovalon, ensuring compliance with operational standards.• Prior experience as a medical receptionist or in a similar customer-facing role.
• Availability to work nights and weekends as required.
• Strong customer service skills with the ability to handle inquiries professionally.
• Knowledge of insurance verification processes, including Mass Medicaid.
• Familiarity with tools such as Inovalon or willingness to learn.
• Excellent organizational and multitasking abilities.
• Basic proficiency in handling payment transactions.