Dispensary Floor Lead, Patient Services

Job Description

Job DescriptionDispensary Floor Lead, Patient Services

Let’s do a quick Q&A.

Who are we?

The Botanist is the retail arm within Canopy USA, LLC — a top-tier, vertically integrated cannabis operator. With Acreage Holdings joining Canopy USA in December 2024, we’re unifying operations across Wana (edibles/beverages), Jetty (vape/concentrates), and Acreage (cultivation and retail, including Superflux flower and The Botanist stores) to capture efficiencies and scale growth across state-legal markets, especially in the Midwest and Northeast.

What’s the opportunity?

Lead the patient experience on the sales floor. You’ll welcome and check in patients, schedule visits, and oversee intake/renewals. You’ll maintain compliant member records, answer questions about state law and company policies, and provide thoughtful product recommendations, including guidance on safe dosing.

Where will you make the biggest impact?

• Support daily/weekly inventory and cash procedures alongside the Dispensary Manager
• Fulfill orders end-to-end: prep orders, enter product data, call patients about product requests, and admit patients if Security is occupied
• Keep our space spotless, safe, and welcoming — inside and out
• Coordinate with local service providers as needed
• Jump in on other tasks as business needs evolve

What do you need to succeed?

• High school diploma or equivalent (2 years of related post-secondary education preferred)
• At least 2 years of high-volume customer service — hospitality/retail a plus
• Fluency with POS systems, MS Word/Excel, and typical office equipment
• Exceptional phone and in-person service; calm under pressure
• Proactive, flexible, and accurate — especially with cash and inventory
• Strong verbal/written communication; planning and prioritization prowess
• Detail orientation, team focus, reliability, and uncompromising honesty
• Interest in medical cannabis history and product types preferred

Pay: $18.50-$19/hr.

What’s the schedule?

• Five 8-hour shifts
• Evenings and weekends required
• Subject to change with business demands

What benefits do we offer?

• Comprehensive medical, dental, and vision
• Paid parental leave
• 401(k)
• PTO
• Short- and long-term disability
• Employee Assistance Program
• Life insurance with supplemental options
• Spouse and child life and AD&D
• Pet insurance
• FSA and HSA options
• Eligibility criteria apply.

How do we operate?

We’re a people-first culture driven by learning, growth, and innovation in cannabis retail. Our team members live our values and uphold our Code of Conduct every day.

Work environment and accommodations

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

· Must be able to work quickly but efficiently, while maintaining the integrity of the product.

· Light to moderate lifting of up to 50 lbs; heavier weights with assistance.

· Must be able to stand for prolonged periods of time.

· Must adhere to facility general hygiene requirements.

· Capacity to stay focused on the task at hand.

Regulatory notes

· State mandated background check

E-Verify Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Equal Opportunity

The Botanist is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in The Botanist. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.

Friendly disclaimer

This posting summarizes the role and may evolve with our business. Duties and responsibilities may shift over time.