Job Description
For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.
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Currently we are seeking a “AV Support Engineers – L1 / L2” for one of our clients that is a leading multination corporation.
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Position: AV Support Engineers – L1 / L2
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Location: Boston, MA (Onsite)
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Duration: 6 months (can extend)
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Job Description:
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Provides operational support for AV rooms, devices, and end users ensuring SLA adherence.
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Roles & Responsibilities:
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Handle incident/request management (L1/L2)
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Provide conference room and device troubleshooting
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Support onsite break/fix and remote diagnostics
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Coordinate with L3 and vendors for escalation
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Deliver user-facing support (white-glove where required)
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Key Skills:
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AV device troubleshooting (MTR, Zoom Rooms)
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Service desk and ITSM tools
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Customer-facing communication
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Basic network/audio/video troubleshooting
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Digital signage support (Appspace content updates, BrightSign troubleshooting)
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Basic support for room booking platforms (Eptura Engage)
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Certifications (Preferred):
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ITIL Foundation
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AVIXA CTS (preferred)
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Education:
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Diploma / Bachelor’s in IT / AV Technology
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Equal Employment Opportunity
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Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
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Warm Regards,
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Signature
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