Job Description
Job Description
Job Title: General Manager – Upscale Café and Retail (Boston Area)
Salary: $70,000–$80,000 annually + Annual Bonus
Location: Boston, MA
Benefits: Health, Dental, Vision, 401(k), Paid Vacation, Career Advancement Opportunities
About Our Company:
Our company is a renowned artisan chocolatier known for our handcrafted confections, elegant European-inspired cafés, and exceptional customer experience. We pride ourselves on our commitment to quality, hospitality, and maintaining the integrity of traditional chocolate-making techniques.
Position Summary:
We are seeking a passionate and results-driven General Manager to lead the daily operations of our Boston area location. This role is perfect for an experienced leader with a deep appreciation for fine food and hospitality, and a strong track record of managing teams in a high-end retail or café environment. The General Manager will be responsible for driving sales, fostering a customer-first culture, and overseeing all operational aspects of the business.
Key Responsibilities:
- Lead and motivate a team of retail and café staff to deliver exceptional guest experiences
- Oversee day-to-day operations, including scheduling, inventory, merchandising, and cleanliness
- Ensure all products and services meet our high standards for quality and presentation
- Hire, train, and develop team members; conduct performance evaluations and provide ongoing feedback
- Monitor financial performance and manage P&L, budgets, and cost controls
- Implement and maintain operational policies and procedures
- Ensure compliance with health and safety regulations
- Collaborate with corporate leadership to align local strategies with overall brand goals
- Represent the brand with professionalism and passion in the local community
Qualifications:
- Minimum 3–5 years of management experience in retail, hospitality, or foodservice
- Passion for artisan chocolate, fine foods, and luxury customer experiences
- Strong leadership and team-building skills with a hands-on management style
- Proven ability to drive sales and manage budgets
- Excellent organizational and communication skills
- Ability to work flexible hours including weekends and holidays as needed
- ServSafe certification or willingness to obtain
Why Join Our Company?
As a valued member of our team, you’ll be part of a company that values craftsmanship, culture, and community. We offer a competitive salary, comprehensive benefits, and the opportunity to grow with a respected name in artisan chocolate.
To Apply:
Submit your resume and a brief cover letter outlining your experience and interest in the General Manager position.
Company DescriptionGecko Hospitality, named to Forbes 2025 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.
With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.
Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.
Company Description
Gecko Hospitality, named to Forbes 2025 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.\r\n\r\nWith Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.\r\n\r\nOur national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.