Intake/Care Manager (Non-Medical Home Care)

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Paid time off

Compensation

• Pay: $20$25 per hour (DOE) + quarterly performance bonus (conversions, retention, QA)
  
  
• Mileage reimbursement for approved travel
  
  
• Paid training (CareAcademy/HomeWell Learning)
  
  
• PTO/holidays for full-time employees (details in interview)
  
  

Short Description (for job boards)

Join HomeWell Care Services MA291 as an Intake/Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20$25/hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care/senior services or scheduling/case management preferred.

Full Description

Were growing and seeking a detail-oriented, people-first Intake/Care Manager to guide families from first call to a successful start of carethen stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence.

What Youll Do

• Intake & Conversions: Handle inbound inquiries, qualify needs, explain services/rates, schedule assessments; own first contact start of care.
  
  
• Care Planning (Non-Clinical): Build personalized, non-medical care plans with the client/family (and RN when required by policy/contract).
  
  
• Caregiver Matching & Scheduling: Coordinate with staffing to match skills/availability; ensure first-week coverage and continuity.
  
  
• Family Communication: Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).
  
  
• Quality & Retention: Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.
  
  
• Documentation & Compliance: Keep accurate notes, consents, and care plans in systems (e.g., WellSky/ClearCare/AlayaCare).
  
  
• Coordination: Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.
  
  
• Community Visits: Occasional in-home/client/facility visits across the South Shore (mileage reimbursed).
  
  

What Success Looks Like (KPIs)

• Conversion rate from inquiry assessment start of care
  
  
• Time-to-start (speed from first contact to first shift)
  
  
• First-30-day client satisfaction/retention
  
  
• Schedule stability/continuity; minimal missed visits
  
  
• Clean, timely documentation
  
  

Qualifications

• 12+ years in home care/senior services, intake, scheduling, case management, or care coordination (preferred).
  
  
• Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.
  
  
• Organized and deadline-driven; comfortable juggling multiple cases and calendars.
  
  
• Tech-savvy with scheduling/CRM/EMR tools (WellSky, ClearCare, AlayaCare, or similar).
  
  
• Valid drivers license and insured vehicle for local visits; ability to pass background screening.
  
  
• Bilingual (Spanish or Haitian Creole) is a strong plus.
  
  

Schedule & Work Style

MondayFriday daytime with occasional after-hours check-ins for new starts/escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.