Information Systems Support Specialist

Job Description

Job Description

The Information Systems Support Specialist is responsible for troubleshooting hardware and software issues, managing ticketing systems, and ensuring timely resolution of end-user concerns across multiple departments. The Information Systems Support Specialist plays a key role in maintaining smooth technology operations and delivering responsive customer service. Strong diagnostic skills, attention to detail, and the ability to prioritize requests in a fast-paced environment are essential to success in this role.

Essential Job Functions/Responsibilities:

• Contributes to the maintenance of all computer hardware and software systems used by NCHC.

• Keeps apprised of new technology that would benefit the organization.

• Installs hardware and software.

• Troubleshoots and resolves IS related problems.

• Performs necessary preventive maintenance to all systems.

• As a member of the IT Team, provides 24/7 support to the servers to ensure continuous uptime and application availability.

• Configures new computers on the network as needed.

• Acts as primary Help Desk agent.

• Provides formal and informal training to staff, including security training, troubleshooting tips, and software applications.

• Understands networks and the major operating systems.

• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications:

• Associate’s Degree in Computer Science or equivalent background experience.

• At least two years of experience in computer systems development, design, and management, preferably with PC-based systems.

• At least one year of experience with LAN/WAN technologies.

• Must be self-directed, organized, and able to communicate effectively with staff and outside vendors.

• Must have extensive experience in computer skills including, but not limited to, email functions, spreadsheets, document processing, and Electronic Medical Records.

• Must maintain a high level of confidentiality.

• Must have a basic understanding of LAN/WAN technologies.

• Requires prolonged sitting, some bending, stooping, and stretching.

• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.

• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriately.

• May require occasional lifting up to 25 pounds.

• Each employee is responsible for conducting themselves in an ethical manner and reporting possible violations to the appropriate channels.