Job Description
Job DescriptionFront Desk AgentAttitash Village – Bartlett, NHPart of the Berry Companies family of resortsPay: $18.00–$25.00 per hour, depending on experience, plus commission opportunities on hotel bookings.Be Part of Something New.This isn't just another Front Desk job.Attitash Mountain Village is in the middle of one of the most exciting transformations in its history, and we're looking for energetic, guest-focused people who want to help shape the future of our resort.Over the next several years, our resort is undergoing a multi-million-dollar renovation and rebranding project that includes:Beautifully renovated guest rooms and vacation homesExterior renovations to every building throughout the resortNew landscaping and property improvementsA completely refreshed resort identity with new logos, signage, and brandingContinued investments in guest amenities and the overall guest experienceIf you've ever wanted to join a team where you can grow your career while helping build something special, this is your opportunity.Why You'll Love Working HereAt Attitash Mountain Village, every day is different. You'll meet families creating lifelong memories, skiers and hikers exploring the White Mountains, returning owners who know us by name, and guests experiencing our resort for the very first time.We're looking for someone who:Loves helping peopleBrings positive energy to work every dayThrives in a fast-paced environmentEnjoys solving problems and making guests smileWants to be part of a growing, improving resortOur Core ValuesDo the Right ThingWe Can HelpFriendly & FunMake Hard Things Look EasyIf those values describe you, we'd love to meet you.What You'll DoAs a Front Desk Agent, you'll be the first and last impression our guests have of the resort.Responsibilities include:Welcome guests with exceptional hospitalityCheck guests in and out efficientlyMake, modify, and cancel reservationsAnswer phones and assist with reservation inquiriesRecommend local attractions, restaurants, and activitiesRespond promptly to guest requests and concernsCoordinate with Housekeeping and Maintenance to resolve guest issuesProcess payments and maintain accurate recordsKeep the Front Desk and lobby welcoming and organizedHelp create memorable vacations that keep guests coming backWhat Success Looks LikeWe believe in clear expectations and giving our team the tools to succeed.You'll be recognized for helping us achieve:Guest review scores of 4.5+ for Check-In/Check-OutGuest review scores of 4.5+ for Friendliness and HelpfulnessNet Promoter Score (NPS) of 70 or higherOutstanding guest experiences every dayWe Invest in Our TeamWe operate using the Entrepreneurial Operating System (EOS), which means you'll have leaders who provide:Clear expectationsOngoing coaching and trainingWeekly one-on-one meetingsRecognition for great performanceOpportunities for advancementThe tools and support needed to succeedCompensation & Benefits$18.00–$25.00 per hour, based on experienceCommission opportunities on hotel bookingsHealth InsuranceDental InsuranceVision Insurance401(k) with Company MatchPaid Time OffPaid HolidaysBirthday Off with PayPaid TrainingTuition ReimbursementEmployee Lodging & Travel DiscountsMini Vacation & Vacation Exchange OpportunitiesEmployee DiscountsLife, Accident, Critical Illness & Short-Term Disability InsuranceCareer Development & Advancement OpportunitiesCompany celebrations and team eventsA workplace that values work/life balanceLocationAttitash Mountain Village Bartlett, New HampshireLocated at the base of Attitash Mountain in the heart of the White Mountains.Ready to Join Our Team?If you're looking for more than just a job-and want to be part of the exciting future of one of New Hampshire's premier mountain resorts-we'd love to hear from you.For more information, contact:Jenn Robinson Human Resources Administrator Berry Companies603-356-6321 ext. 6433 jennr@berry-cos.com
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