Job Description
Job Description
Duties
- Collections
- Conduct thorough research and analysis of delinquent accounts, identifying root causes for non-payment, and developing appropriate strategies for resolution.
- Initiate timely and effective communication with clients via phone, email, and written correspondence to address payment discrepancies and facilitate resolution.
- Collaborate cross-functionally with the project management, sales, and legal teams as needed to reconcile billing issues, resolve disputes, address billing portal issues, and implement process improvements to streamline the collections process.
- Maintain records of contacts and attempted contacts with delinquent account customers.
- Attend weekly Finance Team meetings and Accounts Receivable meetings.
- AR/Other
§ Process remote deposits daily to the bank and account for cash receipts in NetSuite.
§ Prepare and deliver via email, accounts receivable invoices to clients.
§ Upload invoices to various client portals and review portals for invoice status, i.e. Service Channel, Corrigo, Fexa.
§ Process credit card payments from clients for open invoices and monitor merchant bank accounts for ACH deposits.
§ Prepare lien waivers for clients on projects at the oversight of the Controller.
§ Provide other support and perform ad-hoc tasks to support the Finance Team as needed.