field_job_occupational_field_parents_all

field_job_employment_type

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors</li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
 
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement</li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to identify and correct potential security problems (locking doors after hours, etc)</li>
<li>Ability to work alone and work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance</li>
<li>HSA &amp; FSA plans available!</li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance</li>
<li>Commuter benefits including transit &amp; parking</li>
<li>Pet Insurance</li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
 
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work</li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
 
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Night Auditor

<h3>Job Description</h3>
Job DescriptionDescription:
As our Director of Rooms, you will be accountable for overseeing the organization, staff, and quality of the operations in Guest Services, Housekeeping, and Laundry while providing all guests with quality service and maximizing room revenue.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out</li>
<li>Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards</li>
<li>Notify supervisors of any damages, deficits, and/or disturbances</li>
<li>Ensure that departments achieve or exceed guest's service expectations</li>
<li>Control all purchases for the department, consistently aware of quality and cost</li>
<li>Prepare team member schedules in accordance with budgets and business forecasts</li>
<li>Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions</li>
</ul>
Job Qualifications:
<ul>
<li>Knowledge of budget preparation, payroll, and cost spending controls</li>
<li>Highly motivated team player with strong initiative and desire for achievement</li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance</li>
<li>HSA &amp; FSA plans available!</li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking</li>
<li>Pet Insurance</li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program</li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services</li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work</li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Director of Rooms

<h3>Job Description</h3>
Job DescriptionDescription:
Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.
 
This position may require flexible scheduling availability.
Requirements:
Job Requirements:
<ul>
<li>Check-in/Check-out hotel guests</li>
<li>Process all payments according to established hotel requirements</li>
<li>Provide information and assistance to all guests and vendors</li>
<li>Prepares all necessary reports during each shift for the management team</li>
</ul>
Job Qualifications:
<ul>
<li>Highly motivated team player with strong initiative and desire for achievement</li>
<li>Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary</li>
<li>Ability to work well in stressful situations</li>
<li>Readily available and approachable for all guests while providing excellent guest service</li>
</ul>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
 
Training:
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
 
Team Member Wellness Program: How We Thank You For All You Bring To The Team
 
Rewarding Benefits Package:
<ul>
<li>Healthcare including Medical, Dental, and Vision Insurance</li>
<li>HSA &amp; FSA plans available!</li>
<li>Dependent care FSA</li>
<li>Identity Theft Protection Insurance Commuter benefits including transit &amp; parking</li>
<li>Pet Insurance</li>
<li>PTO and Payroll Incentives for Annual Wellness Exams</li>
<li>Employee Assistance Program</li>
<li>Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services</li>
<li>Paid Sick and Vacation Time</li>
<li>Family Leave</li>
<li>401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution</li>
</ul>
Rewarding Hard Work:
<ul>
<li>Incentive based bonus program</li>
<li>Free room nights at our hotels and employee discounts within your hotel brand</li>
<li>Discounts for friends and family within your hotel brand</li>
<li>Team Member of the Month, Quarter, and Year recognition and bonus</li>
<li>Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work</li>
<li>Career Growth through our in-house training program with a path personalized to your desired goals</li>
<li>Referral bonus program to ANY of our locations</li>
</ul>
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Front Desk Agent

<h3>Job Description</h3>
Job Description
Make a difference in the lives of others while personally thriving!
Join Bridge Senior Living – a certified Great Place to Work (2025-2026)!
Now Hiring! Front Desk/Concierge!
What you can expect as a Front Desk/Concierge:
<ul>
<li>$1,000 Employee Referral Bonus </li>
<li>Tuition Reimbursement eligibility after three months of full-time employment</li>
<li>Competitive pay</li>
<li>401(k) with company match </li>
<li>Next Day Pay with PayActiv</li>
<li>Excellent Benefits </li>
<li>Offering health insurance benefits starting at $75 per month for full-time associates</li>
</ul>
Qualifications of an ideal Front Desk/Concierge:
<ul>
<li>High school diploma or equivalent (GED) </li>
<li>CPR Certified </li>
<li>At least 1 year of related work experience </li>
</ul>
Front Desk/Concierge Job Summary:
A Front Desk/Concierge is responsible for meeting and greeting residents and visitors while handling a variety of clerical duties.
<ul>
<li>Greet and assist Residents and visitors in a polished and professional manner </li>
<li>Manage the front desk sign-in and sign-out process for visitors and vendors. </li>
<li>Handle and direct incoming phone calls. </li>
<li>Inform Residents or staff of the arrival of guests, packages, and deliveries. </li>
<li>Accommodate Residents’ requests for assistance - referring to other staff as necessary.</li>
</ul>
EEO Statement:
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. 
 Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact <a href="mailto:questions@bridgeseniorliving.com" target="_blank">questions@bridgeseniorliving.com</a> or 1-888-883-1796 for assistance with an accommodation.

Concierge (PRN)

<h3>Job Description</h3>
Job DescriptionDescription:
Coming Soon! The Duprey Service Company is excited to be opening the New Double Tree by Hilton in downtown Concord. Are you passionate about the Hospitality industry and looking to create a great guest experience? Then join our team as we launch our new hotel.
 
The Double Tree is looking for a friendly and outgoing individual to join our team as a Guest Service Agent. As the first point of contact for guests, you'll play a vital role in ensuring their stay is comfortable and enjoyable. If you thrive in a customer-focused environment and enjoy making people feel welcome, we want to hear from you!
 
Job Summary
The Guest Service Agent is responsible for the guest’s experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. 
 
Essential Duties and Responsibilities
- Provide professional and courteous guest service at all times 
- Greet arriving guests 
- Answer telephone calls courteously and efficiently 
- Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment and travel directions 
- Generate, confirm, cancel and change guest reservations 
- Keep records of room availability and guest’s accounts 
- Assist arriving and departing guests with luggage 
- Compute bills, receive payments and make change for guests 
- Make restaurant, transportation or entertainment reservations for guests 
- Promote any current hotel and franchise marketing programs 
- Complete daily shift responsibility checklist 
- Ability to work well with a diverse group of people 
 
Additional Duties
- Transmit and receive messages through telephone, facsimile and switchboard 
- Maintain wake-up call service 
- Post ancillary charges to guest folios (i.e. food, room, telephone) 
- Maintain clean and neat work and storage spaces 
- Assist with appropriate storage of guest property 
- Attend monthly department meeting 
- Assist other coworkers/departments when necessary 
- Participate in ongoing education and training 
- Other duties as assigned 
Requirements:
Essential Behavior Requirements
 - Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers and the public in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas. 
- Communication: Actively listens to guests, coworkers and the public (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication. 
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed. 
- Quality: Work “product or service” is free of errors and exceeds customer expectations. 
 
Minimum Qualifications
- Education or Experience- High school diploma or GED equivalent; no prior experience is required. 
- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation. 
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure. 
- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations. 
 
Physical Requirements
- Ability to pass pre-employment drug test and background check 
- Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing 
- Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs. 
- Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul>
 Nothing Bundt Cakes Concord, NH is hiring Joy Creators and for all other bakery positions! We are opening our brand new bakery in early August and are excited to find our team members. At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community. But it gets even better: 
<ul>
<li>We offer flexible work schedules.</li>
<li>Were keeping it casual. T-shirts and sneakers are where its at!</li>
<li>Cake discounts. Yummm!</li>
<li>You dont have to be 18 to work here, so students can join us.</li>
<li>This job is fun. Its literally a piece of cake!</li>
<li>This is a great place to make new friends!</li>
<li>Youll get trained. Not only on crafting cake, but on growing your career.</li>
<li>We love to celebrate and bring joy to the community. Apply now. Joy is the job.</li>
</ul>

Guest Service Representative

<h3>Job Description</h3>
Job Description
Context Travel is always&nbsp;looking for great experts and licensed guides in cities around the world! If you think you fit the bill or know someone who does, please apply via our guide application here.&nbsp;
Context offers cultural and historical tours and activities led by deep subject-matter experts in over 60&nbsp;destinations around the world. With coverage of lesser-known locales as well as main city sites, our expert guides take clients through in-depth, thematic topics to help them get to know a city more deeply.&nbsp;Context tours are designed to be the ideal environment for learning—they are conversation-driven experiences that are structured, but never scripted. From&nbsp;Paris to Tokyo to New York to Mexico City, we have a global network of architects, historians, food experts, ecologists, archaeologists, artists - and more - showing their cities to intellectually curious clients.
Join our global community of guides and experts and learn more about the benefits of working for an international travel company, a learning organization invested in sustainability and transformational travel.&nbsp;
Our experts work on a freelance basis, according to their schedules and expertise. There are no fixed hours per week. It's a great opportunity for Ph.D. students, professors, tour guides, or academic enthusiasts. We welcome applications from individuals with the following profession or expertise:
<ul>
<li>Architecture</li>
<li>Anthropology</li>
<li>Art and Art History</li>
<li>Archaeology</li>
<li>Food and beverage&nbsp;</li>
<li>History (especially early American)</li>
<li>Sociology</li>
<li>Urban planning and/or environment</li>
<li>City specialists</li>
</ul>
Requirements
<ul>
<li>Applicants should hold a higher degree (MA or Ph.D.) in any of the above disciplines or an equivalent credential&nbsp;and/or have&nbsp;licensure to lead tours as required by cities or venues&nbsp;</li>
<li>An ability to connect with people of all ages is essential, and&nbsp;demonstrated experience working with or teaching children is a plus</li>
<li>Fluency in English (all our tours are led in English); bonus if you speak another language, especially Spanish, French, Italian, Portuguese, Russian, or Mandarin</li>
</ul>
Please apply directly by filling out our application form here..&nbsp;You can learn more about Context by visiting our website,&nbsp;<a href="https://www.contexttravel.com" target="_blank">https://www.contexttravel.com</a>. If you have specific questions about the role, please don't hesitate to email us.
Feel free to share this opportunity with others who you think might be interested!&nbsp;
Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you have a disability or special need that requires accommodation, please let us know.&nbsp;
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Expert Tour Guide - Boston Opportunities

<h3>Job Description</h3>
Job Description
PART TIME | SEASONAL
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Overnight Front Desk Agent is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. This position answers phones, assists guests with resort amenities and assists/resolves guest issues.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES (include the following, other duties may be assigned)
<ul>
<li>Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.</li>
<li>Gives appropriate key to guests for the assigned room/condo.</li>
<li>Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit.</li>
<li>Issues ski tickets during winter season to persons with packages that include skiing/riding.</li>
<li>Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.</li>
<li>Issues golf vouchers during the summer to persons with packages that include golf.</li>
<li>Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips &amp; Reels, Tram, Cafeterias or Restaurants.</li>
<li>When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.</li>
<li>Makes dining room reservations when required.</li>
<li>Prepares arrival packets to include necessary vouchers, amenity tickets, etc. based on package sold.</li>
<li>Must be well groomed and professional in appearance, wearing uniform items provided.</li>
<li>Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.</li>
<li>Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.</li>
<li>Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle.</li>
<li>On occasion will need to fill in on completing the night audit.</li>
</ul>
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history &amp; what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
<ul>
<li>Wage: $19.75&nbsp;per hour</li>
<li>Paid Sick Time</li>
<li>401k program eligibility with employer match after a year of employment with 1,000 hours of service</li>
<li>Remote work and/or flexible schedules (depending on position)</li>
<li>FREE or deeply discounted season passes for you and your dependents</li>
<li>Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)</li>
<li>Seasonal employee parties</li>
<li>Regular free employee breakfasts/lunches, family events, and parties</li>
<li>For a full listing of employee perks both on and off-property, click here</li>
</ul>
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or <a href="mailto:hr@jaypeakresort.com" target="_blank">hr@jaypeakresort.com</a>.
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Overnight Front Desk Agent - Summer - Part-Time

<h3>Job Description</h3>
Job Description
PART-TIME AND FULL-TIME | SEASONAL&nbsp; This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Front Desk Agent position is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. Answer phones, assist guests with resort amenities and assist/resolve guest issues.&nbsp;
ESSENTIAL DUTIES &amp; RESPONSIBILITIES (include the following, other duties may be assigned)
<ul>
<li>Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.</li>
<li>Gives appropriate key to guests for the assigned room/condo.</li>
<li>Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit.</li>
<li>Issues ski tickets during winter season to persons with packages that include skiing/riding.</li>
<li>Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.</li>
<li>Issues golf vouchers during the summer to persons with packages that include golf.</li>
<li>Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips &amp; Reels, Tram, Cafeterias or Restaurants.</li>
<li>When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.</li>
<li>Makes dining room reservations when required.</li>
<li>Must be well groomed and professional in appearance, wearing uniform items provided.</li>
<li>Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.</li>
<li>Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.</li>
<li>Must be helpful and amiable toward the guest at all times.&nbsp; When difficulties arise you should consult a supervisor/manager for advice on how to handle.</li>
</ul>
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history &amp; what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
<ul>
<li>Wage: $18.00&nbsp;per hour</li>
<li>Paid Sick Time</li>
<li>401k program eligibility with employer match after a year of employment with 1,000 hours of service</li>
<li>FREE or deeply discounted season passes for you and your dependents</li>
<li>Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)</li>
<li>Seasonal employee parties</li>
<li>Regular free employee breakfasts/lunches, family events, and parties</li>
<li>For a full listing of employee perks both on and off-property, click here</li>
</ul>
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or <a href="mailto:hr@jaypeakresort.com" target="_blank">hr@jaypeakresort.com</a>.
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Front Desk Agent - Winter 2025/26

<h3>Job Description</h3>
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. 
The Manager of Guest Services is responsible for bringing our brand promise to life across all front-of-house service departments. This role acts as a guest advocate and a key advisor to the General Manager, overseeing operations in areas such as:
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Front Office
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Concierge
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Security
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Transportation
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Resort Services
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Success in this role is measured primarily by guest satisfaction, particularly around the arrival experience, transportation, and issue resolution.
Job Type: Full Time Employment
Pay: $55,644.16 - $83,466.24
Company Benefits
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Bi-Weekly Pay
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Growth Opportunities
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401(k) Retirement Plan
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Comprehensive Health, Dental &amp; Vision Insurance
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Employee Assistance Program (EAP)
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Paid Time Off (PTO)
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Discounts through IHG + exclusive employee Perks website
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Tuition Reimbursement &amp; Continuing Education
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Outstanding Company Culture
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Essential Duties and Responsibilities
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Lead with a Brandhearted approach - put the brand at the center of all decisions
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Use guest feedback to improve service and strengthen relationships
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Ensure special needs/requests of all guests are fulfilled
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Promptly respond to and resolve guest issues
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Promote a culture that aligns with our brand values and inspires team performance
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Model brand behaviors in all interactions and decisions
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Balance budget goals with a focus on team and guest satisfaction
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Oversee guest service standards across all front-of-house departments
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Coach and develop staff with personalized development plans (PDPs)
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Lead staffing evaluations and performance improvement initiatives
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Manage engagement plans, talent reviews, and succession strategies
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Ensure a safe and secure environment for guests and staff in compliance with all policies and regulations
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Qualifications
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High School Diploma or GED required; Bachelor’s degree preferred
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Minimum 3 years in customer-facing service or hospitality
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At least 2 years of experience leading front-line staff
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Must be at least 18 years old with a valid driver’s license and one year of driving experience
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Proven ability to deliver exceptional personal service and resolve issues effectively
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Proficiency with Microsoft Office (beginner level or higher)
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Strong problem-solving abilities in a fast-paced environment
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Excellent verbal, written, and presentation communication skills
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If you're ready to lead with heart, inspire others, and make a lasting impact on the guest experience, apply today!

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