Clay Brook Night Auditor (Front Desk)
Job Description
Year Round
RESORT OVERVIEW:
Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
- Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
- Free or discounted IKON pass.
- Discounted golf perks along with health & recreation center membership for eligible employees and their dependents.
- Vacation and sick time for eligible employees to rest, relax and recharge.
- Generous discounts on food & beverage, apparel, and outdoor gear.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
- 401(k) plan with generous company match.
- Paid parental leave of up to 6 weeks for eligible employees.
- Employee housing (subject to availability).
POSITION SUMMARY:
Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5- day/week opportunity with night shifts! Shifts are from 11pm-7am. This job pays $21 per hour.
RESPONSIBILITIES:
- Duties include: greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.
- As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner.
- Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.
- Taking care of delegated tasks assigned by manager and following/completing your shift checklist.
QUALIFICATIONS:
- Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
- A professional personality is essential to this important service role.
- Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
- Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
- General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
- Timely and reliable attendance is absolutely essential.
Sugarbush Resort is an Equal Opportunity Employer.
An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.
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