Job Description
Job Description
About the Company
A long-standing, locally owned mechanical services provider with 30+ years of success in HVAC and plumbing is seeking a Dispatcher to support a growing service operation. The company is committed to exceptional employee care, work-life balance, and creating a positive, collaborative work environment where hard work is recognized and rewarded.
Position Overview
The Dispatcher plays a key role in ensuring smooth, efficient service operations. This position manages incoming customer inquiries, schedules and dispatches technicians, and maintains accurate service records. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Dispatch technicians to service appointments and customer locations
- Coordinate, schedule, and adjust daily service appointments as needed
- Use phone systems and service software to manage appointments and communicate updates
- Perform data entry to maintain accurate service records and documentation
- Communicate effectively with customers, technicians, and internal teams
- Support overall service department workflow and productivity
Experience & Qualifications
- Previous experience as a service dispatcher or in a similar scheduling/coordination role preferred
- Experience in home services (HVAC, plumbing, electrical) is a plus
- Strong computer and data-entry skills (QuickBooks experience a plus)
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and thrive in a fast-paced, high-call-volume environment
- Strong attention to detail and effective problem-solving abilities
- Customer-focused mindset and ability to remain calm under pressure
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Life insurance
- Paid time off
- Bonus opportunities
Schedule
- Monday through Friday
- On-site / in-person role
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person