Warranty & Customer Service Administrator

Job Description

Job Description

We’re looking for a highly organized Warranty & Customer Service Administrator with great communication skills and excellent follow-up habits. You’ll manage warranty claims and customer service requests while keeping everything accurate in spreadsheets. No technical expertise is required — we just need someone with a strong willingness to learn.

What You’ll Do

• Manage warranty claims and customer service requests from start to finish

• Communicate clearly and professionally with customers, vendors, and internal teams

• Track and update information in spreadsheets and other systems

• Follow up consistently to ensure issues are resolved in a timely manner

• Learn our products, processes, and tools as needed

What We’re Looking For

• Highly organized

• Great communication skills (written and verbal)

• Ability to manage a spreadsheet and keep records accurate

• Excellent follow-up habits

• No technical expertise needed, but must have a willingness to learn

• Reliable and proactive approach to customer issues